PTI and CTI not moving on preview

Report · Aug 24, 2021

Every time I open AE, passing a while, CTI AND PTI just stop moving, so the preview keeps playing, but only PTI and CTI don't move, I reset AE, my computer, preferences , but nothing is working permanently. Can anyone help?

Report · Aug 24, 2021

Just adding: I'm using After Effects 2021 in the lastest version

Report · Oct 14, 2021

I also have the same issue. I'm on 22.1.0x34. I can hit spacebar, the comp plays back OK, but the CTI remains static. When I then hit spacebar again to stop, the CTI remains static...for example:

I have a 10sec comp
I move the CTI to frame 0
Hit spacebar...it plays back OK, the timeline is green
I hit spacebar; it stops playing
CTI is still at frame 0
I press Page Down repeatedly, Page Up too, to move the CTI. CTI moves, but the viewer does not update. CTI is on frame 10, viewer is showing frame 57.
I then scrub the CTI with the mouse, and everything updates nicely.

I can then hit the spacebar again, and playback continues from where the CTI is. If, however, I hit spacebar to play, then spacebar to stop, then hit spacebar to play again, nothing happens - no playback at all. I have to scrub the CTI with the mouse for AE to get its act together so I can then play again using spacebar.

I think that AE doesn't realise that it's stopped playing. If I look at the Preview panel, the 'play' icon goes from normal to 'playing' when I first hit the spacebar to start playback. When I then hit the spacebar again to stop playback, the icon remains in its 'playing' state. From then on, any spacebar hits are ignored until I scrub the CTI, which makes the play icon revert to its 'stopped' state.

Report · Oct 14, 2021

Hi hellopaul4,

Sorry for your issue.

Could you share your system specifications (CPU, GPU, RAM, OS)? Also, have you tried resetting the preferences of After Effects? Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-clean-delete-or-trash-media-cach...

Let us know if it helps.

Thanks,

Nishu

Report · Oct 14, 2021

Really? Two months to an answer and it's not even for me?

Report · Oct 15, 2021

Hi Nishu,

Thanks for the suggestions. I updated AE to 22.1.0x36 today, loaded up the same project and the issue remains. I then reset all the prefs and plugin cache (and the prefs were all successfully reset), loaded up that same project again, and the issue is still there, exactly the same. As before, when I first load up AE, and open a comp, everything behaves as expected. Then after a few minutes of working, previewing etc. the problem comes back.

System specs:

Ryzen 5950X 16 core CPU

Nvidia RTX3090 24GB VRAM, Driver version 472.12 (There is now a newer Nvidia driver - 496.13 - I shall update when I get the chance later today and report back)

128GB RAM

Windows 10 Home, OS Build 19043.1288

UPDATE: After updating my Nvidia drivers to the latest version, the AE issues remain the same.

Report · Nov 28, 2022

I also have this issue. It must be a bug which they urgently need to fix. The only way I can fix it is by quitting and reopening the program. I have found that it is most likely to occur when switching between AE and Premiere, with dynamicly linked comps.

Report · Nov 28, 2022

I solved this problem by increasing my RAM of 8 to 16 GB. I mean, the problem isn't 100% solved, but it has decreased a lot, almost nil. I think if I increase my RAM even more this problem will be solved completely.

Hope this helps you and anyone else with this problem.

Report · Dec 28, 2023

I have 64GB RAM on my computer and I dedicated 58GB to Adobe apps, problem still persists.

Report · Jan 26, 2024

Nearly 3 years later, this is still an issue for me. Same as before, regardless of AE version - it's been an issue for at least the past 6 months I'd guess, and I always have both the latest versions - beta and public release - installed, and it's the same on both. And I keep my PC (Windows 10) and Nvidia drivers updated, but this makes no difference. I tried binning my prefs before, and that also didn't help.

It's the same problem as before: I load up AE and the CTI/PTI work perfectly, and I hop back and forth between AE and PPro (always the same version - eg. if I'm working on the beta of AE, I'll work on the beta of PPro) regularly, tweaking things...then after maybe 20 minutes, I'll notice that, during a preview playing back (the actual comp plays fine in the comp window):

Neither the CTI nor the PTI (red line) move

Nothing appears in the Info window - none of the usual info about fps, etc. This is what I see while playback is actually happening:

Once I stop playback (eg. by pressing the spacebar), the video in the comp viewer window stops as expected, but the CTI remains wherever it was when playback started, eg. if I have a 10sec comp, and I set the CTI to frame 0, started playback, and stopped it after 7secs, the CTI remains on frame 0. When AE is in this state, pressing spacebar, numpad 0, etc. does nothing at all. I can move the CTI using page up/down, but the comp viewer window remains static, on the same frame (eg. 6 secs in this case). The ONLY way to update things is to drag the CTI with the mouse, or open another comp and go back to my original comp. Or quit and relaunch AE - that fixes it for a while.

AE Version 24.1.0 (Build 78) and AE Beta 24.3.0 (Build 8 )

128GB RAM

24GB VRAM

System Components:

[Operating System] Windows v.10.0.19045.1

----------------------------------------------------------------------------

[Video] NVIDIA GeForce RTX 3090 v.31.0.15.4665

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[Audio] Bome MIDI Translator 1 (1) v.2.1.0.44

[Audio] Microsoft® LifeCam HD-3000 v.10.0.19041.3636

[Audio] NVIDIA Broadcast v.1.0.1.9

[Audio] NVIDIA High Definition Audio v.1.3.40.14

[Audio] NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.49.0.0

[Audio] Realtek(R) Audio v.6.0.9088.1

[Audio] Sonic Studio Virtual Mixer v.1.0.2.0

[Audio] VB-Audio Virtual Cable v.1.0.3.5

----------------------------------------------------------------------------

[Network] Intel(R) I211 Gigabit Network Connection v.12.18.11.1

[Network] Intel(R) Wi-Fi 6 AX200 160MHz #2 v.22.250.1.2

[Network] Microsoft Kernel Debug Network Adapter v.10.0.19041.1

[Network] Microsoft Wi-Fi Direct Virtual Adapter #3 v.10.0.19041.1

[Network] Microsoft Wi-Fi Direct Virtual Adapter #4 v.10.0.19041.1

[Network] WAN Miniport (IKEv2) v.10.0.19041.1

[Network] WAN Miniport (IP) v.10.0.19041.1

[Network] WAN Miniport (IPv6) v.10.0.19041.1

[Network] WAN Miniport (L2TP) v.10.0.19041.1

[Network] WAN Miniport (Network Monitor) v.10.0.19041.1

[Network] WAN Miniport (PPPOE) v.10.0.19041.1

[Network] WAN Miniport (PPTP) v.10.0.19041.1

[Network] WAN Miniport (SSTP) v.10.0.19041.1

____________________________________________________________________________

GPU Sniffer Log:

GPUSniffer launching with test mask 574

GPUSniffer command line arguments: -T 574 -E 0 -U C94176A8531F767D0A490D44@AdobeID -C GB -A "After Effects (Beta)" -S 4cdf87e9-3cc1-4e28-b470-934a94cdce50 -D 7b5a0394-6adc-4ce1-b240-c0ff30b4c8dd -i 0 -s 1

GPU test phase NotStarted took 700 ms

GPU test phase GFInitialize took 100 ms

GPU test phase TestGPUComputation took 0 ms

GPU test phase TestDXDisplay took 0 ms

GPU test phase GFTerminate took 0 ms

GPU Sniffer result: 529

____________________________________________________________________________

In Process GPU Initialization Log:

Initializing GPU Tech:

Try CUDA: 1

Try OpenCL: 0

Try Metal: 0

Try Vulkan: 0

Try DirectX: 0

KernelLoadAction: 2

UseOpenGLContext: 0000000000000000

UseDeviceContext: 0000000000000000

UseD3D11Context: 0000000000000000

CUDA system device count: 1

Found CUDA device index: 0 Name: NVIDIA GeForce RTX 3090

No capability restrictions detected - adding device to list

Finished RED initialization in 67.3128 ms

Finished gpu initialization in 0 ms

____________________________________________________________________________

Debug database settings:

AEDebugDatabaseVersion: Current: 2 Default: 0

AdobeCleanFontSize: Current: 14 Default: 12

Enable_Theme_Colorizing: Current: false Default:

ExporterCalcMaxRequests.OverrideMaxRequests: Current: 1 Default: 0

WhatsNew.AllSeenItems: Current: 39ca0456-9973-47ba-472f-cab99ec5ecb0 92354fe9-b2f3-bc07-2aed-d5a3fb80ca8d c13409e5-436e-f25b-da25-5e2ded62932c 766e797a-5047-5e85-8b86-4885bdc3d82f d5985985-cc3b-17a7-25dd-cf179f6fb174 46d2c7be-eb71-6517-c963-7ebfe7e43f46 9f432ffe-4866-06f4-cfb6-46e8f8cf8a2c 97231259-aaf1-d4be-9f37-b7b027332daf b418e5b9-c9f6-d76f-e3e4-b62e22d9c829 ffdb3116-c165-2294-c4ba-ec76c96140bf ae1fbc4c-67e9-a763-39bc-8c27acca8b3a d1f14d9c-7623-a220-5dcd-393134067c46 f2dcb8dc-45e5-8e13-288d-404ae822569a 69f42600-b5c2-bb17-1201-f49a18679902 e5383724-5587-a50c-2063-38078f93947d Default:

WhatsNew.AllVersionSeenWhatsNew: Current: 24.3.0.7 Default:

WhatsNew.LastVersionSeenWhatsNew: Current: 24.3.0.7 Default:

dvacore.config.JiraProductID: Current: 32105 Default:

____________________________________________________________________________

Notable Preferences:

Enable hardware decoding: 1

Enable hardware encoding: 1

Last used renderer name: Not set (will use default value)

Enable display color management: 0

Enable Extended Dynamic Range Monitoring: Not set (will use default value)

Write clip markers to XMP: Not set (will use default value)

Enable growing files: Not set (will use default value)

Missing font replacement: Not set (will use default value)

Report · Jul 11, 2024

purge a;; memory cache in AE . that works

Report · Jul 11, 2024

Sadly, purging does not work for me. This is a problem that has only got WORSE as updates have been pushed out. It happens on both the beta and public release versions. It only happens when using linked comps with Premiere Pro.