PTI and CTI not moving on preview

Community Beginner ,
Aug 24, 2021 Aug 24, 2021

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Every time I open AE, passing a while, CTI AND PTI just stop moving, so the preview keeps playing, but only PTI and CTI don't move, I reset AE, my computer, preferences , but nothing is working permanently. Can anyone help?

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Error or problem , Preview

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Community Beginner ,
Aug 24, 2021 Aug 24, 2021

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Just adding: I'm using After Effects 2021 in the lastest version

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Engaged ,
Oct 14, 2021 Oct 14, 2021

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I also have the same issue. I'm on 22.1.0x34. I can hit spacebar, the comp plays back OK, but the CTI remains static. When I then hit spacebar again to stop, the CTI remains static...for example:

  • I have a 10sec comp
  • I move the CTI to frame 0
  • Hit spacebar...it plays back OK, the timeline is green
  • I hit spacebar; it stops playing
  • CTI is still at frame 0
  • I press Page Down repeatedly, Page Up too, to move the CTI. CTI moves, but the viewer does not update. CTI is on frame 10, viewer is showing frame 57.
  • I then scrub the CTI with the mouse, and everything updates nicely.

I can then hit the spacebar again, and playback continues from where the CTI is. If, however, I hit spacebar to play, then spacebar to stop, then hit spacebar to play again, nothing happens - no playback at all. I have to scrub the CTI with the mouse for AE to get its act together so I can then play again using spacebar.

 

I think that AE doesn't realise that it's stopped playing. If I look at the Preview panel, the 'play' icon goes from normal to 'playing' when I first hit the spacebar to start playback. When I then hit the spacebar again to stop playback, the icon remains in its 'playing' state. From then on, any spacebar hits are ignored until I scrub the CTI, which makes the play icon revert to its 'stopped' state.

 

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Adobe Employee ,
Oct 14, 2021 Oct 14, 2021

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Hi hellopaul4,

 

Sorry for your issue.

Could you share your system specifications (CPU, GPU, RAM, OS)? Also, have you tried resetting the preferences of After Effects? Here's how: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-clean-delete-or-trash-media-cach...

Let us know if it helps.

 

Thanks,

Nishu

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Community Beginner ,
Oct 14, 2021 Oct 14, 2021

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Really? Two months to an answer and it's not even for me? 

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Engaged ,
Oct 15, 2021 Oct 15, 2021

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Hi Nishu,

Thanks for the suggestions. I updated AE to 22.1.0x36 today, loaded up the same project and the issue remains. I then reset all the prefs and plugin cache (and the prefs were all successfully reset), loaded up that same project again, and the issue is still there, exactly the same. As before, when I first load up AE, and open a comp, everything behaves as expected. Then after a few minutes of working, previewing etc. the problem comes back.

 

System specs:

Ryzen 5950X 16 core CPU

Nvidia RTX3090 24GB VRAM, Driver version 472.12 (There is now a newer Nvidia driver - 496.13 - I shall update when I get the chance later today and report back)

128GB RAM

Windows 10 Home, OS Build 19043.1288

 

UPDATE: After updating my Nvidia drivers to the latest version, the AE issues remain the same.

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