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k8l2343
Participating Frequently
May 5, 2019
Question

Red Giant's Trial Not Working

  • May 5, 2019
  • 5 replies
  • 7044 views

I have a imac and I'm running AE CC17 and I've been trying to download Red Giant's Universe trial, everything works in till the download is finished and this pops up:

The installer encountered an error. The installer log output can be viewed in the Console application (/Applications/Utilities/Console).

Does anyone have any solutions?

Title was edited by: Moderator

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    5 replies

    D
    DataBass
    Participating Frequently
    May 24, 2020

    Im NOT able to install the new Shooter Suite - this is the message i get.  

    Installation failed with status -1

    The installer encountered an error. The installer log output can be viewed in the Console application

    (/Applications/Utilities/Console).

     

    Waiting to tech support - but if anyone has a solution please share.  Im on a new Imac - fully loaded.

    D
    DataBass
    Participating Frequently
    May 24, 2020

    Found the work around for this - just install this first- https://www.redgiant.com/application-manager/

      S
      samcappy
      Participant
      April 25, 2020

      Did you ever find a solution to this problem?

      ToolfarmJP
      Community Expert
      ToolfarmJPCommunity Expert
      Community Expert
      May 8, 2019

      Hello,

      If you find a Red Giant Link.app in your Applications folder, you can directly get access to Universe trial. You launch it and click UNIVERSE tab. The Red Giant Link.app is installed if you install any Red Giant suite products.

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      May 7, 2019

      Hi there,

      Thanks for reaching out. As suggested by @Peru Bob, it would be better if you contact Red Giant's support team. They will be able to solve this issue for you in a better way.

      Let us know if you have any other question. We'll be glad to help.

      Thanks,

      Shivangi

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      May 6, 2019

      I would go here to contact Red Giant Support (scroll down and click "submit a request"):

      https://support.redgiant.com/hc/en-us?mobile_site=false

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