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sonicjaguar
Participant
December 8, 2022
Question

Red Giant VFX Shadow & Primatte plugins Visual Glitches in After Effects

  • December 8, 2022
  • 1 reply
  • 1078 views

Hi everyone. I have been having extensive visual glitch issues with the Red Giant VFX Shadow and Primatte plugins in After Effects. The basic outline of the issues is using the Shadow & Primatte plugins causes graphic glitches that show up in both the working file and rendered files. This makes them unusable, and I am unable to properly see what I am working on.

 

Here's a video clip showcasing the glitches.  Happens for any new file I make also.

 

Current version of AE is the latest one 23.1. My GPU is an Nvidia RTX A4000 card.

 

Up until now I've been able to do broad strokes in terms of editing, but because these issues show up in the actual renders themselves it means I have to fix them asap. I'm quite frustrated at this point after trying to find a fix for quite a number of weeks now with no results.

 

I've been emailing Maxon Support extensively over the past several weeks but we are yet to find a fix for these issues. Oddly these glitches do not happen on my studio partner's computer (His GPU is an NVIDIA GeForce RTX 2060) when he opens and works on the same file.

 

I am hoping someone can help me find a fix! I have already tried some major fixes such as reinstalling the Maxon app/plugins, updating & rolling back GPU drivers, unplugging my second monitor, creating a new project file/etc. Any and all possible ideas welcome at this point. I feel I am out of options.

 

Cheers & have a great day!

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1 reply

Mylenium
Legend
December 8, 2022

Start by turning off hardware accelerated footage decoding in the Import preferences. Outside that of course the usual applies: Update your graphics driver, check relevant settings.

 

Mylenium 

sonicjaguar
Participant
December 8, 2022

Hey Mylenium,

 

Thanks for the response. Turned off that option in the Import preferences but still no change to the issues. Also checked and my GPU drivers are up to date. Any further ideas?

 

Cheers!