Sound crackling / popping when video exported via adobe media encoder

Forum|Forum|5 years ago
December 18, 2020
5 replies
5961 views

So, I've been trying to solve a problem for last 3 days, 3 different adobe support guys tried (with taking over the computer) wihtout solving it.

Problem:

When exporting a video via Adobe Media Encoder from After Effects, the sound has crackling / popping in certain places, not often that you notice it easily, but often enough to be not usable. Problem is only when AME is export from AE.

* If I do the same thing in AME from hard drive file, there is no problem.

* If I export from After Effects (in any format), there is no problem.

What I've tried:

* Updating AME

* Using different project

* Saving audio file in different versions

* Precomping audio file

* Everything I could think of in AE alone

* Making comp longer 2-3 seconds and other suggetions of similar nature from adobe forums

* Using few AME versions

* Tried from AE CS6

* Using wav instead of mp3

* Switching from 48khz to 44 (both in AE and AME)

* Trying with 16 bit 48khz

* Bascially everything suggested from forums regarding wav/mp3/khz/bit etc.

What Adobe support tried:

* Cleaning AME settings and using different AME version (tried by 2 adobe supprt guys)

* Disabling my nvidia card and using plain windows driver

* Downlading Adobe Creative Cloud cleaner tool

Any help would be greataly appriciated.

This topic has been closed for replies.

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creepyeyes

Participating Frequently

I'm sure this is too late to help you 3 years later, but this was the only solution I was able to find, for anyone lese who comes here via google search down the road: rendering the project out via Adobe Premiere Pro instead of Media Encoder fixes it. Through a lot of troubleshooting I was able to determine the audio clipping was coming from Media Encoder itself, and so the only solution was not to use Media Encoder. I know this doesn't really help if you don't have access to something other than AE and ME, it's a start.

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Nico Rittinghaus

Participant

I ran into this when exporting with MP4/HEVC/AAC@320 with Media Encoder 2024. I can confirm that exporting through Premiere or through AfterEffects with audio as MPEG (as opposed to AAC) works for me. I will probably try Media Encoder again with different codec settings and see if it works, but for now I don't have the time.

I just have to write this, if you're not interested a rant about the quality of expensive software you can skip the rest of this comment.

It is just incredible to me that this continues to be an issue in a professional grade software suite that I am supposed to pay $750 a year for. Excuse me, but this is 2024 -- how the heck is it possible that the "industry leading creative software suite" has had these kinds of problems for years. It's not 1999 any more, these kinds of growing pains need to be fixed by now, it's 2024 and this is very basic stuff. I am using default settings. I'm not doing anything outlandish here, it's a simple 1080p video with raw WAV 48000/PCM-S16LE stereo audio in, AAC 320kbps/48000 stereo out. No audio-related effects, no audio-related keyframes, I didn't even touch the volume faders. How.

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Decitoe

Participant

I am also experiencing the same thing. Fully updated software.

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akirax

Participating Frequently

Ya, I have the same issuem. I know my audio is clean (I do audio production and it's a music track), but whenever I export it via media encoder there are random pops and clicks on the audio (I've tried changing the audio format, bla ample rate, ect... Ect.. Nothing seems to work, though I am thinking of using DaVinci out of frustration... it doesn't happen if I render out a lossless mov file, but that is an ungodly file size to deal with, so it defenatly is related to media encoder.)