START AFTER EFFECT

New Here ,
Apr 05, 2022 Apr 05, 2022

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After effect 22.2.1 does not start on mac os catalina 10.15.7

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New Here ,
Apr 05, 2022 Apr 05, 2022

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I downloaded after effect from the creative cloud but when it doesn't start up. unknown error!

Grazie

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Hi Grazie,

 

Sorry for your issue.

What happens when you try to open After Effects. Do you see any error message or crash report? What are your system specifications (CPU, GPU, RAM)?
Please check out the following article and see if any of the suggestions help: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-fix-common-after-effects-crashes...

We're here to help, just need more info.

 

Thanks,

Nishu

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New Here ,
Apr 06, 2022 Apr 06, 2022

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Hi Nishu.

Thanks! These are the info on my mac:
imac: (21.5-inch, Late 2012)
processor: 2.7 GHz quad-core Intel Core i5
Startup Disk: Mac SSD
Memory: 8GB 1600MHz DDR3
Graphics Card: NVIDIA GeForce GT 640M 512MB

 

The error message (in Italian) is:

Ita/ "After Effects - Impossibile continuare: errore imprevisto durante l'avvio della applicazione"

Eng/ "After Effects - Unable to continue: unexpected error while starting the application"

 

Cristiano 

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Adobe Employee ,
Apr 06, 2022 Apr 06, 2022

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Thanks for the details.

Could you try resetting the preferences of After Effects: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-reset-trash-preferences-in-after...

If it doesn't help, create a new user account on your computer and test After Effects in it.

Let us know how it goes.

 

Thanks,

Nishu

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