Suddenly, After Effects can't find preferences

Forum|Forum|9 years ago
November 12, 2016
2 replies
9072 views

Hello, I recently upgraded to After Effects CC 2017 and when I tried to launch it for the first time, I got the message

I uninstalled CC 2017 and reinstalled the CC 2015 version, which I've been using, but now I get the same message. The folder and preference file the app's looking for don't exist. I've never had this problem before. I'm running OSX 10.10.5 Yosemite and I'm hesitant to upgrade because I'm in the middle of a big project (now on hold until I can get After Effects back). Does anyone know what's going on?

Wm Neff

This topic has been closed for replies.

Correct answer Roei Tzoref

try this:

fixing permissions problem that impedes start of Adobe applications | Creative Cloud blog by Adobe

J

Jason-Lee

Participant

Can't see, to find solve for windows

A

aphriellart

Participant

Hey, just delete the preference folder, then you can open After Effect, it will be create a new preference folder

G

Geedaar5CD1

Participant

press the windows button+r then type %appdata% once opened, go into the Adobe file - After Effects file - 17.0 - then delete "Adobe After Effects 17.0 Mc Prefs. Once deleted, run ae and it should be replaced, then you should be good to go!

Thank you!!!!!!!!!!!!!!!