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This file contains some media which isn’t compatible with QuickTime Player.

New Here ,
Oct 27, 2019 Oct 27, 2019

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I updated my Mac, and AfterEffects has been a little wonky since. I just finished a project. It included some 3d layers--nothing I haven't used before, though. After it exports quicktime says, "this file contains some media which isn’t compatible with QuickTime Player." It asks if I wish to continue, and when I click yes it makes the video into an audio only. It's super annoying. I thought it might be because of some effect I used, so I screenrecorded the preview then exported the audio and put it over it. Still does not play. Somehow even the screenrecording .mov has "some media which isn’t compatible with QuickTime Player" which simply makes no sense. 

 

I hate this. 

 

Please help. 

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Error or problem , Import and export

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correct answers 3 Correct answers

Community Beginner , Apr 05, 2020 Apr 05, 2020

For anyone else with this problem, make sure you're not exporting using the Animation codec (Output Module Settings > Format Options > Video Codec dropdown). This codec isn't supported in newer versions of macOS Catalina. Use the Apple ProRes 4444 lossless codec instead and you should be fine.

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New Here , Jul 18, 2020 Jul 18, 2020

 

setting the render to Apple ProRess 4444 (whatever that is 😛 ) works

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Community Beginner , Oct 07, 2020 Oct 07, 2020

Amber - Try setting the video codec to ProRes 422 instead of 4444. It'll be a smaller file. If that is still too big, there are other codecs in that same list that you can try.

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Community Expert ,
Oct 27, 2019 Oct 27, 2019

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The biggest problem you have is that you did not check the compatibility of Catalina and Adobe Products. Apple dropped all support for 32-bit code of any kind in OSX 10.15. That includes their own Quicktime player. You just jumped the gun. You are either going to have to roll back to 10.14 or wait for AE, and probably a bunch of other apps to be updated. Old files that used codecs that were coded in 32-bit may never work again in QT unless you transcode them into a fully compatible format.

 

Apple and Adobe both warned users. Just about every Mac blog or forum or news source also gave out the warning. I think you even get a warning when you choose to upgrade. Adobe is not the only company that is having problems with the latest upgrade and there was not much they could do about it, but I can guarantee you that they have people working on the problem. Every 3rd party plug-in developer is also going to have to make sure their software is fully 64-bit compliant.

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New Here ,
Jan 31, 2020 Jan 31, 2020

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i dont understand. i just want to convert my video and i dont why its not working

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New Here ,
Jun 28, 2020 Jun 28, 2020

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Warning or not it makes no sense to go backwards with an update. 

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New Here ,
Jul 18, 2020 Jul 18, 2020

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setting the render to Apple ProRess 4444 (whatever that is 😛 ) works

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New Here ,
Sep 02, 2020 Sep 02, 2020

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u r the worlds biggest yt saver!

thx so much everyone do this!

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New Here ,
Oct 07, 2020 Oct 07, 2020

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Yah.. I tried that and I can't get it to complete the export because it is trying to convert to a 40+ GB file!!!! D:

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Community Beginner ,
Oct 07, 2020 Oct 07, 2020

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Amber - Try setting the video codec to ProRes 422 instead of 4444. It'll be a smaller file. If that is still too big, there are other codecs in that same list that you can try.

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Community Beginner ,
Oct 07, 2020 Oct 07, 2020

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Purge it

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Community Beginner ,
Oct 04, 2021 Oct 04, 2021

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It's before I render that this pops up. It pops up when I try to open clip from my desktop or external drive.

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New Here ,
Dec 07, 2022 Dec 07, 2022

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LATEST

How do I get to the "render" in order to do that?

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Community Beginner ,
Dec 22, 2021 Dec 22, 2021

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"It's your problem" is not helpful in any way whatsoever but thak you so much anyway. 

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New Here ,
Dec 01, 2019 Dec 01, 2019

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I rendered out through Media Encoder as H.264 and then voila, worked perfectly.

Also I converted the mov file from After Effects as well in the same way and this worked as well 

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New Here ,
Jan 31, 2020 Jan 31, 2020

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i used media encoder and my video was in really bad quality. it also wouldnt send to my phone when sending it through imessage from my macbook

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Explorer ,
Feb 10, 2020 Feb 10, 2020

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Thank you! A real solution. 

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New Here ,
Mar 02, 2020 Mar 02, 2020

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Yes!  I also used Media Encoder to render the non-functional file out as H264...and the new file worked great!

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Community Beginner ,
Jun 29, 2020 Jun 29, 2020

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i dont have H.264 or nun of that what do i do?

 

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New Here ,
Jul 18, 2020 Jul 18, 2020

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Great! What are you talking about?

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Community Beginner ,
Apr 05, 2020 Apr 05, 2020

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For anyone else with this problem, make sure you're not exporting using the Animation codec (Output Module Settings > Format Options > Video Codec dropdown). This codec isn't supported in newer versions of macOS Catalina. Use the Apple ProRes 4444 lossless codec instead and you should be fine.

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New Here ,
Apr 14, 2020 Apr 14, 2020

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You are a lifesaver!!!!!!!!

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New Here ,
May 10, 2020 May 10, 2020

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Thank you so much. You saved my time

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New Here ,
May 11, 2020 May 11, 2020

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With deepest gratitude, I add my voice to those who say a hearty "Thank You!" You truly got me out of a state of certain impending doom. May all good things come to you!

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Community Beginner ,
May 12, 2020 May 12, 2020

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These made me smile. Glad to help. 🙂

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New Here ,
May 15, 2020 May 15, 2020

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Absolute life saver! I've only lost half of my hair trying to fix this but you have saved me from losing all of it. Thank you!

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New Here ,
May 17, 2020 May 17, 2020

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Let me try this 🤔

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