Skip to main content
B
bhavani.salwa
Participant
January 14, 2020
Question

I purchased adobe creative cloud student monthly subscription which doesn't work

  • January 14, 2020
  • 2 replies
  • 419 views

Hello everyone, I purchased adobe creative cloud student subscription on 6th of January. Everytime I try to install I get this error saying permission may be required. I have checked my laptop to see if I have admin rights and I do. So I am not sure what am doing wrong or how I can resolve this issue. Tried calling adobe team. Even after 15 minutes I couldn't get connected to a customer support person. Kindly help attaching the link of the screenshot.

 

https://we.tl/t-Sy2Hi0s5U0

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 14, 2020

First, sign-in to your Adobe account to confirm your subscription is active and payment details are current & accurate.   You might also need to verify your student enrollment.

https://account.adobe.com/plans

 

If you still need help, scroll down to Contact Adobe on the same page.

 

 

Nancy O'Shea— Product User & Community Expert
S
Soothing_Flamingo5D58
Participant
January 15, 2020

Dear Nancy,

 

Thank you for your help. I had gone through few past community issues and solutions and now everything works. 

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 14, 2020

You should always specify Mac or Windows, and exact operating system, when asking a question

 

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

 

For Windows right click the program icon and select Run as Administrator, which is NOT the same thing as running the computer with a Windows Administrator account, and which fixes several "odd" problems

    B
    bhavani.salwaAuthor
    Participant
    January 14, 2020

    Dear John,

     

    Thank you for your response. Apologies for not mentioning cruacial information. The operating system is windows 10 pro and 64bit. I get option to download them as trial and nothing more than that. I even tried to run as administartor just now. It gives me an error saying you do not have adobe console id too. Thank you.

     

    Here are some of the screenshots I ham attaching to let you know the issue. 

     

    https://we.tl/t-6aqGFdq960 adobe console error

     

    https://we.tl/t-EnaSjfmzjG   My plan 

     

    https://we.tl/t-iP81dzeTcf contact your administrator error

     

    I hope these screenshots help to understand my issue.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices