Trying to Open Preferences Crashes After Effects

[ivycomb]

I'm currently unable to perform any work because my preferences are completely inaccessible in After Effects version 23.0

I rely on a group of plugins that do work in this (and prior) versions, but they require me to edit some of my preferences. I'm unable to access them at all to change them, even regular parts of my workflow that don't rely on plugins involve some custom preferences.

What happens?:

- Any means of attempting to open preferences in After Effects (via a dialog box or via the Edit > Preferences dropdown) results in After Effects instantly becoming unresponsive and needing to be closed forcefully

Things I've tried:

- Reinstalling After Effects

- Removing all plugins and scripts from After Effects

- Using an older version of After Effects

- Resetting the preferences on load (deleting preferences file)

- Clearing my Adobe Data

- Reinstalling creative cloud

- Restarting my computer

- Using Revo Uninstaller to remove every single After Effects file

[Peru Bob]

Uninstall, use the Cleaner Tool, and then reinstall.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[ivycomb]

This worked, but I had to remove all Adobe Apps and Creative Cloud. Very bizarre problem

[ivycomb]

Update: This didn't actually solve the problem. It worked briefly once, crashed while the preference file was open, and now it's not working again. Even using the cleaner tool and reinstalling isn't working.

[Peru Bob]

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

[ivycomb]

Ryzen 5 5500

ACER RTX 2070

32GB G.Skill Trident Z Royal 4000 CL16

Seagate Firecuda 530 Pro 1TB (~8GB Free)

Seagate White Label 14TB Drive (~11TB free)

WD Black 1TB SN750 (600GB Free)

[nishu_kush]

Try changing the permission as instructed here: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html#

If you're on Windows, try running After Effects as administrator (right-click the After Effects icon and select Run as administrator).

Let us know how it goes.

Thanks,

Nishu

[ivycomb]

Tried this and it didn't change the problem behaviour at all unfortunately.