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Unable to launch Missing Fonts Dialog

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Intermittently the missing fonts dialog will not launch upon opening AE project. This then causes a "illegal command sequence" dialog box to appear.

I am then forced to force quit AE.

I have tried uninstalling and re-installing AE.

Wiping my computer to factory settings...nothing seems to resolve this issue.

Running OSX 10.11.6

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samoiloveCorrect answer

Participant

hi! that how I solved this problem:

1) create new project (desirable with the same attributes as file which you need to open)

2) IMPORT project witch you can't open

3) you will receive font dialog box, where you will find name of the missing font and folder with project attributes witch you can use

Hope this will be useful for someone

T

tipsyfreelancer

Participating Frequently

Another option that works for me is opening the project from inside AE: File > Open Project.

Instead of double clicking on the project file.

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samoiloveCorrect answer

Participant

hi! that how I solved this problem:

1) create new project (desirable with the same attributes as file which you need to open)

2) IMPORT project witch you can't open

3) you will receive font dialog box, where you will find name of the missing font and folder with project attributes witch you can use

Hope this will be useful for someone

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WKPMX

Participant

I am having the same issue, and indeed installing the font solves the error. The problem is that I am opening a template and if the info file doesn't name the fonts used in the project, I just don't know what fonts to install and my template becomes unusable. PLEASEEE ADOBE, fix this issue, I've been a loyal customer for 20 years and this kind of situations are really inconvenient. Now I have to create the lower thirds and the titles from scratch, these means hours of my time, please help us out. Thanks!

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DG. David Escalante

Known Participant

WHAT THE HELL ADOBE!? Latest version of AE CC 2018 and im too im suffering from this, I have this project to deliver for today and I can't even open the file because Adobe thinks is cool just to NOT open a project just because some fonts are missing?

I have green light to change the missing fonts for any other alternative in the Adobe Typekit library, but HOW THE HELL im supposed to do such change if I can't even open the file?

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E

elias.parker

Participant

Yea, try what tipsyfreelancer said above - that worked for me.

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T

tipsyfreelancer

Participating Frequently

I got this error when I was sent a project without the fonts. After I quit and installed the fonts it opened fine.

Probably a problem trying to sync missing fonts so having the correct ones will prevent this error. Possibly.

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Kevin J. Monahan Jr.

Legend

Hi TaylorW,

Are you still triggering this dialog box in your standard workflow, or have you fixed this issue? Please give us an update and if you need more assistance with this perplexing issue.

Thanks!
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

caseyv.com.au

Known Participant

Hi guys,

did we ever get an answer to this question? Only today have i started getting this error when i open a file that i don't have all the fonts for. "Unable to initialize the sync missing fonts dialog". Then the project wont open.

Running CC 2017.2 (14.2.1.34), OSX 10.11.6

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