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Participant
April 25, 2024
Question

Updated AE to 24.3 and now it won't open

  • April 25, 2024
  • 2 replies
  • 789 views

(Images attached below)

 

I recently updated my version of after effects to 24.3, but now it won't open and all i'll receive is this message stating my last session crashed:

It gives me about 2 seconds before this screen will pop up, giving me no time to interact with any of the options above:

When I view the report It looks like this, and I'm not sure where to go from here:

I can't open any past version of After Effects as the same issue occurs. I have tried uninstalling and reinstalling, and every other Creative Cloud app works just fine. I also have no plugins so I'm not sure what else could be causing the crashing. If anyone knows what could be the issue please let me know!

 

Specs:

64-bit operating system, x64-based processor

Kolink Citadel Micro-ATX Case

16 GB RAM

WD Blue SN570 1TB

Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz

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2 replies

Peru Bob
Community Expert
Community Expert
April 25, 2024
AliskiiAuthor
Participant
April 25, 2024

I just tried it and the issue is still there unfortunately

 

Peru Bob
Community Expert
Community Expert
April 25, 2024

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

AliskiiAuthor
Participant
April 25, 2024

Hi, my graphics drivers look to be all up to date, I use Intel(R) UHD Graphics 630.