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Anonymous

Answered

Video Copilot Element 3D Troubles!!

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If you are familiar with 3D element, once you have your object ready you know that you just click OK and it imports it to your footage with no problem. However when i do it, the preivew video screen(dont really know the official term) just goes all black. Any ideas on what the problem might be?

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Todd_KoprivaCorrect answer

Inspiring

I have one of the recommended cards and when I press ok it turns black when I try in put in the 3d text.

If you're having trouble with Video Copilot plug-ins, contact Video Copilot support.

Start here:

http://blogs.adobe.com/aftereffects/2013/04/how-to-avoid-crashes-and-caching-problems-with-video-copilot-element-3d.html

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gokulm55435185

Participant

im having trouble while importing obj to element 3d, while importing AE automatically getting close.

Im using processor: AMD Ryzen Threadripper 3960X 24-processor (48 CPUs), 3.8GHz

Graphic Card: Nvidia Geforce RTX 2080 Super

Ram: 32GB

please help if anyone knows the problem!

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JaimeGomez78

Known Participant

Hi. Did you find an answer? Recently i buy a new workstation with a Ryzen Threadripper and i having problems with Element. I contact Videocopilot support and the said that they have reports of problems wit the DOF pixel blur and this kind of processors.

Also i find that old projects wich contins Element have troubles and freezing my AE.

A new projects seem works fine alway you don´t use Pixel blur and activate DOF in camera.

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Devanshu22650502o4of

Participant

Wow that works!!!!!!!!!!!!!!!!!!!!! thanks 🙂

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Anonymous

Not true, I got the black screen with a registered version of everything. It's the graphics cards -- Element requires a recent video card; nothing from 4-5 years ago.

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nolegs1967

Participant

I have a similar problem, afer I click ok (in elements) my text comes in if I turn the eye on the text layer but it is behind what looks like a dragged out text box. I can move the text around inside the box but cannot get it to show fully. Setup - Windows 8 64b, Nvidia GT640 (added to the list). Any ideas?

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LMelch

Participant

I have one of the recommended cards and when I press ok it turns black when I try in put in the 3d text.

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ACDEUNBEATABO

Participant

I'm having exactly the same problem! No wonder what .obj i try to import and disply in my composition, it appears all black. even though I could see it like the others in the window where you change the different settings of the object.

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EdgarSVK

Participant

I have same problem, anyone have solution for this?

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Anonymous

I had this problem too, it was the card. I think you need a card at least in the 500 series. I got a GTX570 and it works just fine.

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Andrew Yoole

Inspiring

What are the specs of your machine, including the display card? What OS?

Running Element 3D on a retina MBP with no problems, here.

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Anonymous

I have Samsung QX410-S02

Windows 7(64-bit)

8GB RAM(7.9GB Usable)

Nvidia GeForce 310m (512MB)

That should be enough info i believe.

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lasvideo

Inspiring

Make sure your card is supported by checking the VCP site AND that you have updated to the latest driver. I have no such problem with Element on an HP Z820 with a GTX 570 GPU.

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Anonymous

And I just updated everything now! Nothing has changed.

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Andrew Yoole

Inspiring

The GeForce 310M is on the Element 3D list of supported cards as:

Limited: (Will work, but performance will be diminished)

How large/complex is the 3D object you're trying to import? Perhaps the card doesn't have the capability to render it?

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