Video turns black after exporting

[Denise21]

Hi, I am trying to export to Adobe Media Encoder however my video turns black. Everything else shows up except for the orang/brown color in the background. It has a format preset of H.264 and a preset to vimeo 720p HD. When I export in the render queue it's fine. However, uploading to vimeo takes forever this way. The vimeo preset allows me to upload much much faster. Except that my color background is black. Please help! 

[Peru Bob]

 A fix has been implemented in After Effects 22.0.1

If still having issues while sending AE compositions to Media Encoder,  update.

If the update doesn’t work, disable Multi-Frame Rendering under Preferences > Memory and Performance. On a Mac, use the toolbar at the top to go to After Effects > Preferences > Memory & Performance. On a PC, it’s under Edit >Preferences > Memory & Performance.

[Denise21]

Thankyou. I will try your suggestions. 

[Denise21]

Hi, the software was already updated and I tried the 2nd suggestion. It still shows up black. 

[Peru Bob]

Try turning off Hardware encoding in the Video tab of the export settings.

[Denise21]

Hi, this is the message I get. Aything else I can try? 

[Warren Heaton · Accepted solution]

Two things to try at this point:

1. Create a Solid that's the same size as the Comp and set to the same color value as the Comp Background Color.  Place it behind all the other layers in the Layer Stack.  With this, you'll be hiding the default transparency of the Comp which for some reason is not being ignored.
2. Render using the Lossless Output Module or the High Quality Output Module.  Assumming the Comp Background does not go transparent (that is, the expected color is in the background), add the resulting movie file to Media Encoder to use the Vimeo preset.

[Denise21]

Hi, Warren, I wanted to come back and tell you that it worked! Thankyou you all so much for all your help😊

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the After Effects forum.