Viewport and preview freezes after some time working
- August 23, 2021
- 3 replies
- 7584 views
Hi, I´ve been working with after effects for quite some time and i have never had an issue like this.
It started like a week ago, i tried to play a preview and the timeline wouldn't play and the preview panel stayed in the same frame, after this happens i can pause the preview, i can move the timeline slider but the preview will stay the same no matter what, even if i change composition or create a new comp viewer, the preview will froze and the timeline won't update when i hit play. I still can select everything, move around the software and even add effects or footage to the project but like i said it won't play, then i would save and after i try to close the app it will froze and i'll have to End Process through the Windows Task Manager. If i reopen the project it will happen again, the only workaround i found by myself is to open a new project, create a new comp and then open the project i'm working on to get the preview panel to start working correctly but this only lasts like 10 minutes or so and the i have to do the whole process again.
I alredy tried to:
- Close and open the After Effects App
- Restart my PC
- Clean the disk cache
- Purge All Memory
- Re install the After Effects App
- Change the After Effects version
- Delete the app preference when start
- I even format my computer and reinstalled Windows (since i thought that my drive was full)
And this is still going, i've only found someone with the same problem in a reddit thread from 2 years ago but there is no solution and this only started past week so i dont know what's going on i hope you all can help.
I'm working with AE 18.4.1 and 18.4
My PC is Dell Latitude 5520 and the stats are:
Intel i7-1165G7
16GB Ram
Intel Iris Xe Graphics Family
and a 512GB SSD
Thank you in advance for your help
