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Wacom Intuos failure in After Effects

Forum|Forum|5 years ago
September 7, 2020
51 replies
33849 views

I've been using a Wacom tablet for 7+ years (first a bamboo, now an Intuos pen & touch) in place of a mouse for all my applications. Just in the past month, when I open After Effects, after about 3-5 minutes of use, I'm no longer able to move the cursor using the pen. If I click down, I am still able to click and drag, and in the Wacom diagnostic tool, everything looks perfectly fine. The problem is, the functionality stops across ALL applications and I can't get it back unless I fully restart the computer. This means once I open After Effects, i must switch to a mouse until I have a chance to fully restart my computer, and then I can't open After Effects without breaking my pen tablet's functionality.

Tried calling Wacom support and all they had me do was uninstall and reinstall my drivers several times. I tried moving my tablet to another computer (Brand new 2020 Imac, fresh install of the newest AE) and am still having the same issue. Is this a bug? Is my tablet broken? It's not that old, I've only had it for a year or two and it's functionality with every other app I use is completely fine. This only occurs with After Effects.

Has anyone else had this issue?

Correct answer Rameez_Khan

Hi all,

Wacom has released a new driver (v 6.3.43-3) that contains a fix for this issue. Here is the link to download the updated driver: https://www.wacom.com/en-us/support/product-support/drivers

Thanks,

Rameez

Show previous replies

Rameez_KhanCorrect answer

Legend

Hi all,

Wacom has released a new driver (v 6.3.43-3) that contains a fix for this issue. Here is the link to download the updated driver: https://www.wacom.com/en-us/support/product-support/drivers

Thanks,

Rameez

T

tane_bear

Participating Frequently

This driver update hasn't resolved this issue for me unfortunately.

T

tane_bear

Participating Frequently

Still having to use the app I made a while back to restart the wacom driver as posted previously.

T

Therese5C2B

Participant

I have the exact same issue since I changed to a newer Macbook Pro....

A

Anonymous

Yeah, this problem exists for about three years. Adobe is just not interested in fixing that bug...

The "correct answer" is wrong I'm afraid, since these options simply don't exist like that in Wacom drivers. Even if you try something similar this would only disable the functionality of your pen. (And I'm not even using any form of "pan/scroll" on the pen.) But you would have to test this before posting such a "workaround" wouldn't you?

Great job Adobe. Just don't cry if motion designers worldwide are finaöy moving on to working software solutions because they have enough of this at last.

P

paolag48593683

Participant

thats right

T

tane_bear

Participating Frequently

I've had this same problem on my old iMac 2012 and my new iMac2020. I'm using an Intuos Pro PTH-660.

Restarting the wacom driver fixes it but there isn't an easy way to do that without logging out and back in.

I solved this by: Writing a shell script that restarts the wacom driver without needing to logout and in again.

#!/bin/bash
wacomTabletDriverPID=`ps ax | grep WacomTabletDriver | grep -v grep | awk  '{print $1}'`;
kill -9 $wacomTabletDriverPID;
open /Applications/Wacom\ Tablet.localized/.Tablet/WacomTabletDriver.app

It basically finds the wacom tablet driver process and kills it. Then restarts the Tablet driver.

I ended up wrapping it in an app so when it happens I can just use spotlight to quickly run the app without needing to leave After effects.

I've put the app here if anyone wants to use it.
https://drive.google.com/drive/folders/1PrtjxiOiFGN8OscgEwc7KDyKdXYkP9pG?usp=sharing

Hope this helps.

Rameez_Khan

Legend

Wow! This is awesome, tane_bear.

Just FYI: We're working with Wacom on a fix and I'm hopeful that this is going to be fixed very soon.

Best,

Rameez

Rameez_Khan

Legend

Hi all,

Until this bug is fixed, I'm posting both workarounds in this comment and marking it as a correct answer temporarily so that it's helpful for others.

Workaround 1:

Go to System Preferences > Wacom Tablet > Pen and change the click behavior to "Pan/Scroll (Legacy)"

Workaround 2:

Go to System Preferences > Wacom Tablet > Pen and change the click behavior to "Keystroke" and set the Spacebar key as that keystroke.

When the bug is fixed, I'll come back to update the thread and the correct answer.

Best,

Rameez

AE Community Manager

R

RonPaul2016

Known Participant

Not a workaround that's helpful, we need access to the button and the scroll, for all Adobe charges they should hire the manpower to make it work right.

Rameez_Khan

Legend

UPDATE:

Huge thanks to Kristian van der Linde for working with us!

We're finally able to repro the issue and have bumped up the priority of the bug. We hope to fix this soon!

For now, the workaround is to go to System Preferences > Wacom Tablet > Pen and changing the click behavior to "Pan/Scroll (Legacy)". If that doesn't work, change it to anything but scroll.

Again, thank you to all of those who were willing to help and had reached out to me directly.

Best,

Rameez

P

Peta5E09

Participant

Done. Very exciting to be using my wacom tablet again for AE!

P

Peta5E09

Participant

Yeah, I have this issue too! It's so annoying.

MacBook Pro (15-inch, 2019)

processor - 2.3 GHz 8-Core Intel Core i9

Memory - 16 GB 2400 MHz DDR4

Graphics - Radeon Pro 560X 4 GB, Intel UHD Graphics 630 1536 M

F

Fel Souza

Participant

Same problem here! So frustrating!

J

Ja0D45

Participant

help please, i waste my money in 2 wacom, in 1 huion and the problem is after effects? 😞 this news is very sad,

Rameez_Khan

Legend

Hi all,

Apologies for my delayed response.

We're investigating this issue in-house but don't have a successful repro. We're looking forward to working with you directly. If anyone is interested in working with us, please send me a private message.

Thanks to those who have already reached out to me. I'll get back to you soon!

Best,

Rameez