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lluvaas
Participant
April 12, 2018
Question

Why is Videopilot's Action Essentials not working with AE CC 15.1.0?

  • April 12, 2018
  • 4 replies
  • 2034 views

I wonder if other people are having this same issue and I wanted to post it here.

I've been using Video Copilot's Action Essentials plugins with some of my projects for about a year. Recently I upgraded to AE 15.1.0. The movie files are not coming into my project properly keyed, but rather they are either in a box, or are multicolored, i.e. Atmospheres are not transparent grays, for example, but are solid yellows with red outlines and other strange tones.

I uninstalled this newest version of AE, going back to version 15 and everything works as it should.

I've contacted videocopilot.net support and they don't have this issue at all with their files, or other customers.

I'm wondering if anyone else has run into this issue?

Since this plugin works fine using the previous version of After Effects I know that my specs are not the issue, but I'm putting them here anyway.

I am running macOS High Sierra, Version 10.13.4, iMac (Retina 5K, 27-inch, Late 2015, Processor: 4 GHz Intel Core i7, Memory 32 GB 1867 MHz DDR3

Graphics Radeon R9 M395X 4096 MB, 2.53 T internal drive and external drives.

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    4 replies

    Roland Kahlenberg
    Roland Kahlenberg
    Legend
    April 14, 2018

    In AE, go to the Help Menu and select Send Feedback.

    Very Advanced After Effects Training | Adaptive & Responsive Toolkits | Intelligent Design Assets (IDAs) | MoGraph Design System DEV
    D
    Dave Merchant
    Legend
    April 12, 2018

    There are big problems with PNG files that have alpha channels in the latest releases of AE/Premiere. Until Adobe fixes it the best advice is to roll back to the previous versions of CC.

    If you had one or two PNGs, converting them to TIFF or PSD will get around the bugs - but with tens of thousands of frame sequence files it's unrealistic to ask customers to convert everything.

    Roland Kahlenberg
    Roland Kahlenberg
    Legend
    April 12, 2018

    Action Essentials has a very small number of PNG stills - 20, I believe.

    Very Advanced After Effects Training | Adaptive & Responsive Toolkits | Intelligent Design Assets (IDAs) | MoGraph Design System DEV
    S
    Snotneus2000
    Participating Frequently
    April 12, 2018

    I have the exact same problem, I also went back to AE 15.0.1. When i open one of the files it says it's a PNG stream, PNG is supported... Unless AE is interpreting the file in a wrong way. Anyways, this is a really stupid problem and I don't get why Adobe isn't more clear about this. This should be in the release notes in bold letters.

    L
    lluvaasAuthor
    Participant
    April 13, 2018

    I don't see a way other than calling to let Adobe know about this issue. I'm dealing with .mov files from Action Essentials, not png files.

    Andrew Yoole
    Andrew Yoole
    Inspiring
    April 13, 2018

    The Quicktime files in Action Essentials use the Quicktime PNG codec.

    Adobe's list of supported media in the current release suggests that Quicktime PNG should work, but there have been numerous problems with numerous codecs since the release, including ProRes files for some users.

    Perhaps someone from inside Adobe can offer a more informed explanation if they read this.

    Roland Kahlenberg
    Roland Kahlenberg
    Legend
    April 12, 2018

    AE 15.1, the April2018 update, followed Apple's course of action to discontinue support for 32-bit, legacy CODECs in QuickTime. You'll have to use an older version of AME or AE to re-encode QTs encoded with these legacy CODECs.

    More info here - Dropped support for Quicktime 7 era formats and codecs

    Very Advanced After Effects Training | Adaptive & Responsive Toolkits | Intelligent Design Assets (IDAs) | MoGraph Design System DEV
    L
    lluvaasAuthor
    Participant
    April 12, 2018

    Yes, but I tried Action Essentials in the latest version of Apple's Motion software and the effects/movies came into the project just fine. So, I'm not sure about all this. I guess one issue for me is keeping up with updates. I'm happy to stay with 15.0 which works fine as I said previously with video copilot's plugins, but that means I can't upgrade. You would think that video copilot.com would want to fix this issue.

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