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ulvosama
ulvosama
Participant
November 8, 2019
Question

Adobe after effects 2020 ( V 17.0 ) Crashes

  • November 8, 2019
  • 3 replies
  • 5764 views

Hello, I've updated to AE 2020 V17.0 two days ago and it's crashing while I'm working without any reasonable action to trigger a crash!

This topic has been closed for replies.

3 replies

C
cbialk
Inspiring
December 10, 2019

I am also having issues. After a long RAM preview, After Effects will crash the very moment it finishes caching frames. I went through all the typical, re-install, new-user, permission troubleshooting steps. I notice something in the log above from MattLucas22. There is a Blackmagic card in his setup. I am also using a Blackmagic card but on Windows.

K
Kresling
Participant
January 18, 2020

My AE is also crashing the moment it finishes rendering previews. I'm on a 2019 Mac Pro and don't have a Blackmagic card though. Did you ever figure out what the problem was?

C
cbialk
Inspiring
January 18, 2020

I had this problem in AE v17.0. The latest two releases have fixed the error. Are you current?

MattLucas22
MattLucas22
Known Participant
November 14, 2019

I'm having the same problem. It Crashing consistantly during ram previews. They had to know this was a problem.

D
David Arbor
Inspiring
November 14, 2019

I wouldn't assume the team knew about this. It could be something specific with your install or an issue with your user account. Heck, it could be permissions-based. A simple test to see if this is local to your account, and especially if this is such a reproducible issue, is to create a new user account as a test. If AE doesn't crash in that account then there's a local issue causing the problem.

MattLucas22
MattLucas22
Known Participant
November 14, 2019

We tried that and it still crashed. We have rebooted, threw away prefs, tried another user and cleared caches. Help

D
David Arbor
Inspiring
November 8, 2019

You need to be a lot more specific if we're going to be able to help you. Is AE crashing on every project or just one? Does it crash consistently on certain actions or randomly? Do you get a crash reporter that pops up or does AE instantly disappear. Does it hang before a crash? There are too many questions to ask, but please start with listing your hardware and OS. Also try trashing your preferences. http://www.kevinmonahan.net/?p=134

 

MattLucas22
MattLucas22
Known Participant
November 14, 2019

Crashes Hard! No hang up. iMac pro 2017       Processor:  3 Ghz Intel Xeon W  Memory: 128 GB 266 MHz DDR4    Graphics Radeon Pro Vegas 64x 16 GB

Comp is 4K: Using Primatte, Color Correction, 2 Solids and some Text. Very Simple

MattLucas22
MattLucas22
Known Participant
November 14, 2019
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