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nogaf34844055
Participant
November 14, 2016
Question

adobe encoder cc 2017 changing my comp;s size in the match source option...

  • November 14, 2016
  • 2 replies
  • 536 views

is it a bug in the new version? happened in different projects- i send my HD comp from after effects to queue nicely, and suddenly encoder is saying that its a 940x 540 comp. if I try to resize it ruins the quality, as if my material is too small... it 4K!!! I am very pissed off and can not find an answer...

please help

thank you

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    2 replies

    Roei Tzoref
    Roei Tzoref
    Legend
    November 15, 2016

    in addition to what Szalam suggested, you can also use the new Queue in AME feature which is superior method that also keeps your render settings. it will cause you no problems related to this bug.

    N
    nogaf34844055Author
    Participant
    November 15, 2016

    cheers! that helped...

    Szalam
    Community Expert
    SzalamCommunity Expert
    Community Expert
    November 15, 2016

    nogaf34844055 wrote:

    is it a bug in the new version?

    Yes! And there is an easy workaround.

    Just set your comp resolution to full and save it that way before you send it.
    It's a silly bug and Adobe says there is a bug fix update coming soon (but they haven't said if this bug is one of those that'll be fixed). But, until then, we have a workaround.

    N
    nogaf34844055Author
    Participant
    November 15, 2016

    Thank you very much for answering!

    there are so many bugs i am seriously considering downgrading back to 2015.3- i am loosing so much time-  and, therefor money, and clients, to figure out all these workarounds. !

    Roei Tzoref
    Roei Tzoref
    Legend
    November 16, 2016

    in AME, no, but in primiere pro, i experienced different bugs regarding sound...


    try this:

    If you change the audio device being used in Preferences > Audio Hardware, does the problem go away? We think it may be more likely to happen if you have a multi-channel capable device. If you switch to a stereo-only device (ex., internal speakers), this may be less likely to happen.

    it was taken from this thread: CreativeCOW

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