Participant

Question

After Effects 2017.1 crashes when imported Illustrator file is updated in Illustrator

Forum|Forum|9 years ago
February 22, 2017
3 replies
3184 views

I have an Illustrator file that I've imported as a layered comp in After Effects. It's a pretty simple AI file with ~30 layers of icons. If I make any changes to that Illustrator file in Illustrator, After Effects will crash when I go back over to it to see the updated file. This is a consistent crash and a BIG hurdle in my workflow. Anyone else have this problem and is their a workaround/fix?

This topic has been closed for replies.

T

trvstAuthor

Participant

AE 2017 is still sporadically crashing when I update AI files. Doesn't always happen, but it will randomly happen. It's also still frustrating.

Szalam

Community Expert

That would be frustrating. How frequently does it occur?

U

Ugo5E6E

Participant

Hello. After effects is putting me through pains right now. It is seeming impossible to import illustrator files without the software crashing. I have searched online but no solution to the problem. Can someone please help.

I am using Dell E5440

8 gig ram

Nvidia 720M

Corei5 4the generation

My after effects version is CC 2017

I have updated all the drivers on my computer. Please any help would be very much appreciated

R

Rick Gerard

Community Expert

I'm not having problems with any of my files. I don't know of any reported bugs. We need a lot more detail to make an assessment.

The first thing I would do is to turn off all effects in your comp, make the edits in Illustrator, and then see if you still get a crash. If you don't you can start by turning on your layers one at a time. You can find the effects switch in the timeline in the Switches column. There is a possibility that an effect does not like the changes.

Let us know if that narrows down the problem. If not we need workflow, system, OS and AE and AI version details down to the last decimal point.

Szalam

Community Expert

What are the exact, full, version numbers of both AE and Illustrator?

Is your Illustrator file in RGB space or CMYK?

T

trvstAuthor

Participant

It turns out it was the Illustrator file. One of the layers had something in it After Effects didn't like. I tried dropping the same AI file into a new AE project and had the same results. So I deleted one layer in the AI file and saved that. I went back to After Effects, and wasn't greeted with a crash--AE handled the updated AI file fine and dandy. So it looks to be alright now.

As to the specs:

OS is Windows 7

AE is version 14.1.0.57

AI is version 21.0.2

Szalam

Community Expert

Well, I'm glad you found the troublesome layer!

Any clues as to what made that layer so evil?

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