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Space76Ghost
Participant
October 13, 2017
Pergunta

After Effects 2017 cc Stopped Working Error

  • October 13, 2017
  • 2 respostas
  • 928 Visualizações

Hello,

I am a newbie at After Effects. I bought a project file from Videohive link below.

https://videohive.net/item/crow-logo/8375229?s_rank=18

I am using Windows 10 64 bit with plenty of memory 16 gb of ram.

Adobe After Effects version 2017 CC ( Monthly Subscription ) with Adobe Cloud App

My issue is after replacing the text with my own logo ( using a simple PNG Img file )

I add to render que, I change format to Quicktime H.264

I leave the audio properties at the default.

I am using the latest version of Quicktime.

About halfway through the render I get an Adobe After Effects stopped working error message???

Attached is a screen shot and my log file report.

    Este tópico foi fechado para respostas.

    2 Respostas

    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    October 17, 2017

    Hello,

    I am not sure about the specific cause. What I would recommend to do next is you install older version of AE (CC 2015) or choose other formats (not H264) or render the image without Quicktime.

    S
    Space76GhostAutor
    Participant
    October 13, 2017

    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    October 16, 2017

    Hello,

    The log points out mkl_def.dll . The file might be corrupted. If you find the same file in your system folder (C:\Windows\System32), you backup the original file and replace it with one in your system folder.

    I have seen that some users encounter the trouble of PNG format with After Effects in this forum. Instead of using PNG, you try JPG format.

    S
    Space76GhostAutor
    Participant
    October 16, 2017

    Thanks for replying. I looked for that file in Windows System 32 folder and no dice. It is not there.

    I will try saving my image file as another format instead of PNG. I have also tried uninstalling and reinstalling AE.

    The crash also happens when I try to ram preview it as well.

    I pay for a monthly subscription. I had a friend test the video hive project for me  that I had purchased. He tested it both with CS6 and CC2017 versions. It worked on his computer just fine. I know it isn't the project file itself. I am a frustrated customer.

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