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K
Kamikuwu
Participant
April 28, 2020
Answered

After effects 2020 version 17.0.6 Preview error

  • April 28, 2020
  • 2 replies
  • 2547 views

Hello there,
I have the problem that all most every time when I press the play button/spacebar and i want to see the preview, after effects stopped working I can't see any preview and I need to restart after effects (10 times in 1 hour) it's like that since I updated the after effects version 17.0.6.
I also cleared my Disk Cache, Memory and optimized my ram but nothing works and its super annoying bec I can not work at all.
I really hope someone can help me.

    This topic has been closed for replies.
    Correct answer Vishu_Aggarwal

    I would suggest the following options - 

    1. Try Resetting preferences of AE - 

            To restore the default preference settings, press and hold the following keys while the application is starting.

     

    2. Change the Video Rendering and effects from Mercury GPU Acceleration to Software only or vice versa.

     

    3. Change the Playback resolution from Preview Panel from Auto to half or lower.

     

    2 replies

    K
    KamikuwuAuthor
    Participant
    April 28, 2020

    Thank you very much!
    I did the 1st option and until now i don't have any problems or signs that the problem is coming back 🙂

    Vishu_Aggarwal
    Vishu_AggarwalCorrect answer
    Participating Frequently
    April 28, 2020

    I would suggest the following options - 

    1. Try Resetting preferences of AE - 

            To restore the default preference settings, press and hold the following keys while the application is starting.

     

    2. Change the Video Rendering and effects from Mercury GPU Acceleration to Software only or vice versa.

     

    3. Change the Playback resolution from Preview Panel from Auto to half or lower.

     

    Vishu AggarwalAdobe Certified Instructor, Professional and Expert
      S
      saltwatercolours
      Inspiring
      June 27, 2020

      I am having a somewhat similar issue but can't seem to figure it out.  I have tried AE and the AE beta.  I tried different audio setups. I tried GPU and non-GPU project settings.  

       

      AE will preview the first 1 second of the video then it won't proceed.  I created the project on another computer and it previews okay on it.

       

      Created on...

      AE 2020

      Intel i5 7200U laptop

      2/4 cores/threads

      16GB Ram

      Nvidia 940MX 2 GB

      Samsung 850 SSD

       

      Can't get it to work on...

      AE 2020

      AMD Ryzen 9 3950x

      16 cores/32 threads

      64GB ram

      Nvidia RTX 2060 KO Ultra 6GB

      Sabrent NVMe 4.0

       

      After it previews the first second, it won't do it again.  You have to close and restart.  If you switch to GPU project settings, it previews the first 3 seconds, then stops and won't play again.

       

      Anyone have any clues?

      Thanks!

       

       

      S
      saltwatercolours
      Inspiring
      June 27, 2020

      ...I have the latest drivers installed.

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