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hoppi1989
Participant
May 1, 2013
Question

After Effects can’t continue: unexpected failure during application startup

  • May 1, 2013
  • 7 replies
  • 32582 views

Hey.

I really really need you help.

i get this error message everytime when i start AE CS6 ... i dont know why because PS, AI, Pr works fine.

what i tried was:

1. reinstalled AE and Master Collection

2. deleted every Preferences and Application support Folder with adobe

3. repaired the disk permission

4. repaired the font chach and everything.

actually every adobe folder was deleted, but after a new installation i got the same massage only with AE

i dont want to reinstall my OS.

do you have any solutions?

Im using macbook pro mid 2010 with Mountain Lion

thank you

    This topic has been closed for replies.

    7 replies

    J
    JFGuillory
    Participant
    January 16, 2020

    Start the program again when the error message pops up open your task manager (Ctrl, Alt, Del) and then end the task of After Effects. Then go and start after effects it will work because I did it. The problem is having many AE programs try to start. 

    H
    honon46317316
    Participant
    September 13, 2019

    I'm not a tech guy or anything... But maybe try updating your computer? I fixed the error by updating my macbook. First I tried a few things I found surfing the web but still nothing. But after getting a notification to update my mac I just decided I might as well and now the problems been fixed 🙂 

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    November 10, 2017

    Hoppi,

    Sorry for the frustration. I suggest you try repairing Adobe folder permissions. More info here: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    B
    Brisket01
    Participant
    November 24, 2016

    ***  RUN  AFTER  EFFECTS  AS  ADMINISTRATOR ***

    Okay so this thread and question aren't exactly new, but I have had this same problem with After Effects CC. With both the 2017 update, and the previous version.

    Both times, all I needed to do was RUN THE PROGRAMME AS ADMINISTRATOR.

    Variations of this question are floating around the Adobe forums with incorrect answers... It appears to be a problem with most versions of After Effects.

    Hopefully this answer saves someone from going through unnecessary uninstallation, reinstallation, restarting, font deletion, changing of permissions etc etc.

      D
      Dandy_
      Participant
      November 29, 2016

      It worked! , thanks

        A
        Anonymous
        July 4, 2014

        GUYS I FOUND A SOLUTION!

        I just downgraded my mac Mountain Lion 10.8, installed adobe CC And After effects works !!

        Now let's see if it still works when i update my system to 10.9 or 10.10 where i got this issue..

                  edit:
                  I went back to 10.8 and downloaded a free mavericks update ( no clean build but the one from app store ) and it works perfectly !
                  Next week i'll try Yosemite 10.10 hope this one works well

        A
        Anonymous
        July 1, 2014

        I have the same problem. Just reinstalled the whole OS to a new hard drive. Downloaded AE CC instead of cs6 and have the same error.
        Adobe do something ! I need now to borrow a pc every time i want to use After Effects. I really tried everything i could to fix it but it still doesn't work well.

          Krew
          Krew
          Participant
          July 3, 2014

          Same with me!

          Mylenium
          Mylenium
          Legend
          May 1, 2013

          Find the exact crash info:

          Working with your Operating System’s Tools

          Mylenium

          H
          hoppi1989Author
          Participant
          May 1, 2013

          Thats what i get ... hope it helps

          Process:         After Effects [13339]

          Path:            /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/MacOS/After Effects

          Identifier:      com.adobe.AfterEffects

          Version:         11.0 (11.0)

          Code Type:       X86-64 (Native)

          Parent Process:  launchd [640]

          User ID:         501

          Date/Time:       2013-05-01 14:14:49.538 +0200

          OS Version:      Mac OS X 10.8.3 (12D78)

          Report Version:  10

          Crashed Thread:  0

          Exception Type:  EXC_BREAKPOINT (SIGTRAP)

          Exception Codes: 0x0000000000000002, 0x0000000000000000

          Application Specific Information:

          dyld: launch, loading dependent libraries

          Dyld Error Message:

            Library not loaded: @executable_path/../Frameworks/boost_signals.framework/Versions/A/boost_signals

            Referenced from: /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/MacOS/After Effects

            Reason: no suitable image found.  Did find:

                    /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/MacOS/../Frameworks/boost_signals.framework/Versions/A/boost_signals: mach-o, but wrong architecture

                    /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/MacOS/../Frameworks/boost_signals.framework/Versions/A/boost_signals: mach-o, but wrong architecture

          Binary Images:

                 0x100000000 -        0x100003fff +com.adobe.AfterEffects (11.0 - 11.0) <55C225CA-52AB-5D33-9459-2C224607414D> /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/MacOS/After Effects

                 0x100008000 -        0x100034ff7 +libtbb.dylib (0) <57655978-A378-BE1E-7905-7D7F951AD6F7> /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/libtbb.dylib

                 0x10004d000 -        0x10005bff3 +libtbbmalloc.dylib (0) <CB038B96-2999-5EB1-E26A-7720A7A8F8CD> /Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/libtbbmalloc.dylib

              0x7fff6ec71000 -     0x7fff6eca593f  dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld

          Todd_Kopriva
          Todd_Kopriva
          Inspiring
          May 1, 2013

          First, install the bug-fix updates. There have been two so far for your version of After Effects.

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