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tomaszm4101601
tomaszm4101601
Participant
June 22, 2017
Answered

After effects cc 2017 quit unexpectedly mac after update

  • June 22, 2017
  • 3 replies
  • 10817 views

Hi all,

I have just yesterday updated my after effects and it wont open. I get a message that After effects quit unexpectedly. I did run Disk utility and reinstall after effects sill nothing.

My system is Mac OS Sierra version 10.12.4. I would be really great full that someone share the solution.

Thank you in advance,

Tomasz Majcher

This topic has been closed for replies.
Correct answer Rameez_Khan

It didn't help.


Try this:

Rename the After Effects folder to OLD_After Effects in the following locations:

Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe

Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe

Location 3: Documents > Adobe

NOTE: This will reset AE preferences and customization

Hope this helps.

Rameez

3 replies

E
elinamstanford@gmail.com
Participant
March 30, 2020

none of this worked for me and i have the same problem 😞 im so frustrated

    tmyusuf74
    tmyusuf74
    Inspiring
    June 22, 2017

    May be it's your technical issue at first you uninstall software and last install best of luck. If it does not work go this link

    After Effects CC (November 2016) Bug-Fix Update Is Now Available | Creative Cloud blog by Adobe

    tomaszm4101601
    tomaszm4101601Author
    Participant
    June 22, 2017

    I have update it with 2017 A June 2017 Update to After Effects CC Is Now Available | Creative Cloud blog by Adobe

    and its stops working !

    Rameez_Khan
    Rameez_Khan
    Legend
    June 22, 2017

    Hi tomaszm,

    Sorry for your issue!

    Looks like a permission issue to me. Do you mind repairing permissions for After Effects as mentioned in this blog post?

    Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)

    The blog post is for Premiere Pro but should work the same way for After Effects.

    Thanks,

    Rameez

      tomaszm4101601
      tomaszm4101601Author
      Participant
      June 22, 2017

      Hi Rameez,

      At first of all thank you for quick reaction. In my Library/preferences/ there is no adobe folder only files with ending .plist fo example (com.Adobe.After effects.paths.plist)
      There was in other folders already premission set to ready and write. This issue is only with after effects, photoshop and premier pro after update work correctly.

      Rameez_Khan
      Rameez_Khan
      Legend
      June 23, 2017

      Hi Tomasz,

      In my Library/preferences/ there is no adobe folder only files with ending .plist fo example (com.Adobe.After effects.paths.plist)

      Wild guess: You might have checked in the System Library [/Library/Preferences]

      You have to check in the User Library [~/Library/Preferences]

      NOTE: User Library is a hidden folder, by default

      Here is another way to navigate to the folder:

      1. In the Finder menu, choose Go > Go to Folder
      2. Type ~/Library/Preferences
      3. Navigate to the Adobe folder
      4. Reset the read/write permissions of the After Effects folder (Do it again if it's already set to read/write)

      Let us know if this helps.

      Rameez

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