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Participant
April 25, 2018
Question

After Effects CC 2018.2 Fails to Open. Windows 7

  • April 25, 2018
  • 2 replies
  • 1662 views

Three days ago everything was fine.

Today I updated (I think to 15.1.1.11) and when I went to open the application, it simply wouldn't even get to the Adobe splash screen.

I saw that there was a further update in Creative Cloud, so I performed another update - to 15.1.1.12.

But I have exactly the same problem, it instantly crashes.

I've tried rolling back - but this doesn't seem to work either.

Any one else having problems?

This topic has been closed for replies.

2 replies

Participant
May 9, 2018

UPDATE:

This is not an After Effects only issue, it also effects Media Encoder and Premier Pro.

Clearing preferences does not resolve the issue.

There is another similar post on the subject, here:

PP CC 18 Crash on Startup

I hope they find a fix soon...

kglad
Community Expert
Community Expert
April 25, 2018