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V
VideoMedley
Participant
January 4, 2021
Question

After effects cc 2020 crashes on opening

  • January 4, 2021
  • 2 replies
  • 869 views

I own a refurbished HP ZBOOK g3 at work and out of nowhere After Effects crashes everytime I try to open it.

 

I have tried to uninstall the whole creative cloud, along with all my preferences.

Restarted my laptop.

Tried to install previous versions, but all of them crash upon start. 

 

Here is a downloadable link to my .crash file generated from After Effects.

 

https://drive.google.com/file/d/1tR39X4aEA1_psk_rBU4CutG7wmahkpm1/view

This topic has been closed for replies.

2 replies

V
VideoMedleyAuthor
Participant
January 12, 2021

Bump.

 

I've tried all that was mentioned, but to no avail. I haven't been able to use After effects on that machine.

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
January 14, 2021

Sorry for the delay. Could you share the crash report again? Because you changed the OS, the crash report could be different this time. Also, what's the last loading module on the splash screen right before After Effects crashes?

Let us know.

 

Thanks,

Nishu

V
VideoMedleyAuthor
Participant
January 14, 2021

This is the last thing showing up on the splash screen before the crash report pops up.


 

Here's the latest crash report - https://drive.google.com/file/d/1drwBPjJYgyvxDcHmIDM-qg2x-6YNdKgH/view?usp=sharing

 

Thank you so much for looking into this.

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
January 4, 2021

Hi default2i1z26ac0dpy,

 

Thanks for reaching out.

Could you share your system specifications (CPU, GPU, RAM)? Also, do you see any error message when it crashes? The Google Drive link that you shared needs permission to access. Could you share a download link to it?

We're here to help.

 

Thanks,

Nishu

V
VideoMedleyAuthor
Participant
January 5, 2021

System specs - 

 
System - Windows

CPU - Intel (R) Core(TM) i7-6820HQ CPU @ 2.70GHz 2.71 GHz

Ram - 32.0 GB (31.9 GB Usable)

GPU - Intel(R) HD Graphics 530

 

At some point, I was getting a message some message related to "gpu failure on previous launch"

 

As for the link, could you try it now please? 

 

https://drive.google.com/file/d/1tR39X4aEA1_psk_rBU4CutG7wmahkpm1/view?usp=sharing

 

 

Thank you so much.

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
January 5, 2021

Thanks for sharing the details and the crash report. I'll try to get it translated. In the meantime, please try updating your OS and GPU drivers.

Let us know if it helps.

 

Thanks,

Nishu

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