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Correct answer Shivangi_Gupta

Hi there,

We're sorry for the issue and thanks for sharing the crash log. We got the logs analyzed and it seems like the report is not complete. Would you mind taking a look at this thread and share the crash log as mentioned here: FAQ: How to find After Effects crash logs on your computer?

Additionally, it is a good practice to check the permissions when any Adobe application gives an issue at start-up. Check out this article: Fixing permissions problem (slow startup)

Let me know if it helps.

Thanks,

Shivangi

1 reply

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity ManagerCorrect answer
Community Manager
May 7, 2019

Hi there,

We're sorry for the issue and thanks for sharing the crash log. We got the logs analyzed and it seems like the report is not complete. Would you mind taking a look at this thread and share the crash log as mentioned here: FAQ: How to find After Effects crash logs on your computer?

Additionally, it is a good practice to check the permissions when any Adobe application gives an issue at start-up. Check out this article: Fixing permissions problem (slow startup)

Let me know if it helps.

Thanks,

Shivangi

T
trjiiiAuthor
Participant
May 7, 2019

I removed my After Effects folder from Appdata/roaming/adobe/ and launched the program. It appears to be working fine after that.

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