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williame48381050
Participant
July 26, 2017
Answered

AMD Radeon R7 M370 not recognized by After Effects

  • July 26, 2017
  • 1 reply
  • 1747 views

After Effects is not recognizing my graphics card.  Normally, this wouldn't be an issue but I need OpenGL to work for Element 3D.  The weird thing is that after I updated the drivers to Crimson 17.7.1 it worked for a while.  Now it's not working anymore.  Anyone have an idea.

Someone else had a similar issue a couple years ago (https://forums.adobe.com/thread/1961461), but that didn't seem to be any help.

UPDATE:  I'm working on a Dell Latitude E5570.  When I was having the issue, the laptop wasn't on it's docking station.  So on a hunch, I put it back on the docking station and After Effects (and therefore Element 3D) started working properly.  I have no idea why the docking station is the determining factor.

    This topic has been closed for replies.
    Correct answer williame48381050

    OK, thanks to the wonderful people at Video Copilot I was able to remedy this.  The laptop was dialing back it's graphic card utilization based on the power settings.  So I was only having the issue when not plugged into a power source.  Make a couple adjustments in the power settings and anyone else with this problem should be able to fix it too.

    1 reply

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    williame48381050AuthorCorrect answer
    Participant
    July 27, 2017

    OK, thanks to the wonderful people at Video Copilot I was able to remedy this.  The laptop was dialing back it's graphic card utilization based on the power settings.  So I was only having the issue when not plugged into a power source.  Make a couple adjustments in the power settings and anyone else with this problem should be able to fix it too.

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