Application crashes on launch with the error "The application was unable to start correctly (0xc0000005)"

Report · Feb 24, 2019

Hi all,

I was surfing on the internet and tried to find solution for my problem, however, it is still wrong.

I have the latest Nvidia driver (GeForce 960M) and Inter HD graphics driver. By the way I have Acer Nitro V-15.

What should I do? Any idea?

I attached my crash log:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.1.1" clientVersion="2.1.1" applicationName="After Effects" applicationVersion="16.0.1" build="48" source="Windows-Client">
<time year="2019" month="2" day="24" hour="14" minute="0" second="55" timeoffset="60" timezone="Central Europe Standard Time"/>
<user guid="7fe33647-d6e3-43ad-9ba6-ba5ac05f87bc"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="17763" applicationlanguage="en-us" userlanguage="hu-HU" oslanguage="en-US" ram="16247" machine="Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="2592 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFE4AEB09C0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFE4AEB09C0" symbolname="clGetCLObjectInfoINTEL"/>
<stackStatement index="1" address="0x00007FFEE3E74571" symbolname="D3DKMTOpenResource"/>
<stackStatement index="2" address="0x00007FFEE45D3548" symbolname="RtlUnsubscribeWnfNotificationWaitForCompletion"/>
<stackStatement index="3" address="0x00007FFEE45D323E" symbolname="RtlUnsubscribeWnfNotificationWaitForCompletion"/>
<stackStatement index="4" address="0x00007FFEE45D30D0" symbolname="RtlUnsubscribeWnfNotificationWaitForCompletion"/>
<stackStatement index="5" address="0x00007FFEE462527C" symbolname="RtlRunOnceComplete"/>
<stackStatement index="6" address="0x00007FFEE4600348" symbolname="RtlReleaseSRWLockExclusive"/>
<stackStatement index="7" address="0x00007FFEE40F81F4" symbolname="BaseThreadInitThunk"/>
<stackStatement index="8" address="0x00007FFEE461A251" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00007FFE4AEB09C0"/>
<register name="RBX" value="0x00000000291F20C0"/>
<register name="RCX" value="0x000000001DF6FA10"/>
<register name="RDX" value="0x00000000291F2040"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000001"/>
<register name="RSP" value="0x000000001DF6F9E8"/>
<register name="RBP" value="0x000000000000CF0C"/>
<register name="RIP" value="0x00007FFE4AEB09C0"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</crashreport>

Report · Feb 24, 2019

Hello,

Have you set your Nvidia GeForce as a primary choice? Please see your Nvidia control panel.

Switching between Nvidia and Intel onboard Graphics - Lenovo Community

Report · Feb 25, 2019

Yes, High-performance NVIDIA processor is chosen.

Report · Feb 25, 2019

Hello,

If you install After Effects 2018 (v15.x), can it launch?

Report · Feb 26, 2019

Unfortunatelly, it doesn't solve my issue:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

</thread>

</backtrace>

</registerSet>

</binaryImageSet>

Full

</dumpType>

</crash>

</crashreport>

Report · Feb 26, 2019

One more thing. I have also same issue with Photoshop CC 2019, however, in this case I found solution for crashing.

Look at this:

Earlier I tried to disable NVIDIA card in Device Manager but nothing. I uninstall all Adobe products but nothing, finally I also reinstalled my Windows 10. What can I do else?

Report · Feb 26, 2019

Hello,

I initially thought the cause might be related to the graphic card driver. You have mentioned you already updated it to the latest. At what timing does After Effects stop? What is being loaded in the opening flash animation when After Effects crashes?

Report · Feb 27, 2019

Hi.

Unfortunatelly, I am not abble to load any project because the app always crashes right after launch.

Report · Feb 27, 2019

Try this:

1. Right click on blank desktop>select Display settings.

2. Scroll down and select Graphics settings.

3. Click on browse and select the Application .exe from program files. For example - C:\Program Files\Adobe\Adobe After Effects CC (version number)*\After Effects.exe

*Version number is whichever version you are using.

4. Select the app>click on options> select high performance graphic card and Click on 'save'.

5. Restart the computer.

Try launching AE. If this doesn't help then try the step below without changing the setting done above.

Go to Device Manager>Display adapters.

Right Click on Intel and Disable it.

Restart the machine and check if Intel is still disabled. If yes, launch the app and check.

Report · Feb 27, 2019

Hi Vinay,

First option doesn't solve my issue.

Attached the report:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

</thread>

</backtrace>

</registerSet>

</binaryImageSet>

Full

</dumpType>

</crash>

</crashreport>

However, I disabled Intel card, restared my computer, and I think After Effects works fine. I will test it next days.

Would you tell me what the problem was? Will it fix in the future? Maybe in next release?

Report · Feb 27, 2019

What's the make and Model of the Intel card ?

Report · Feb 27, 2019

Windows has released one Intel Update today which fixes many issues.

Also try the below link to update Windows 10 as these Drivers are mainly for Win 10 1809 release and there may be some other outdated drivers which will install using below link.

Download Windows 10

https://www.windowslatest.com/2019/02/26/intel-dch-drivers-version-25-20-100-6577-released -for-wind...

Report · Feb 27, 2019

Thank you very much for your help.

In Device Manager I uninstalled my Intel driver, restarted the computer and updated my Windows 10. Now Intel is enabled, too. Photoshop and After Effects work fine.

Inter driver version is 21.20.16.4550

Report · Feb 27, 2019

Great!

Thanks for the update and hope you don't face any issues from now.

//Vinay

Report · Jul 24, 2020

Hi Vinay Hope you´re doing great I´m having a similar situation with my computer

Recently I´ve downloaded the creative cloud (latest version) and I´m having many troubles with Photoshop and Premier I desactivate the graphic procesor in PHOTOSHOP in order to use the program too. Yesterday I was using Premier and it works fine but today crashes when I try to open the file. I dont know what to do to fix this. Could you please help me on this?

My config :

Windows 10 Pro

This happens when I try to open the file

Thanks in advance for your help

https://drive.google.com/file/d/12NuLD1mjHfr7wS5X2kC9hIWd4w0wzaok/view?usp=sharing

Kind regards

Report · Dec 01, 2020

Vinay, you are a life saver! Thank you SO MUCH!

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Application crashes on launch with the error "The application was unable to start correctly (0xc0000005)"

1 Correct answer