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A
antonio777
Inspiring
March 19, 2020
Answered

Can't import videos after updating to 17.0.5 (Build 16)

  • March 19, 2020
  • 24 replies
  • 30085 views

I updated yesterday and now I'm finding out I can't import video files!!!... anyone else having this issue? I get 2 messages:

 

After Effects error: Could not read from source. Please check the settings and try again.

(86::1)

 

After clicking OK I get another message:

 

After effects error: file 'name of file' cannot be imported - this '.mp4' file is damaged or unsupprted.

 

I've uninstalled and installed codecs, I've tied the quicktime fix, I've tried with mp4, m2t, mkv... no problems with Premiere or Media Encoder, just with AE.

    This topic has been closed for replies.
    Correct answer vuongn14606691

    Verify version 17.0.6.35 the problem is resolved.

    Thanks to Adobe engineer team

     

    24 replies

    Show previous replies
    M
    Myleshamlyn
    Participating Frequently
    March 20, 2020

    Same here... Thinking of reinstalling the previous version.

    A
    Arash Taheri
    Participant
    March 20, 2020

    I have the same problem

      NapK1n
      NapK1n
      Participating Frequently
      March 19, 2020

      Same issue after updating to 17.0.5

        NapK1n
        NapK1n
        Participating Frequently
        March 20, 2020

        Rolled back to older version. Now everything works fine.

          A
          antonio777Author
          Inspiring
          March 20, 2020

          I can't roll back, the only option I get is "uninstall"... which means re installing a bunch of other software and extensions... so annoying, sigh.

          nishu_kush
          nishu_kush
          Legend
          March 19, 2020

          Hi there,

           

          Thanks for reaching out. Try moving your file to another location within your local drive and then try to import it. For example, your desktop. If that doesn't help then check if there are any special characters in the file name.

          Let us know if it helps.

           

          Thanks,

          Nishu

            A
            antonio777Author
            Inspiring
            March 19, 2020

            I tried that, it didn't help. No special characters in file name. It happens with new files and with files I had no problems importing until this latest upgrade.

             

            I'm actually surprised there hasn't been much reaction to this bug, It's a big one, unless it's only happening to a few of us.

              Y
              yamamotion
              Participating Frequently
              March 20, 2020

              Nice !

               
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