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tpglastonbury
Participant
March 12, 2020
Answered

Can't open After Effects due to the following message: 'photoshop library operation failed...'

  • March 12, 2020
  • 6 replies
  • 25472 views

Hey guys, can't open my After Effects project. I imported some PSD files into After Effects and now I can't get into project when I re-open project.

 

After Effects (2020) 

V17.0.4

iMac - Catalina 10.15.3

Photoshop version 21.1.0

 

Getting the below message when opening my AE file.

 

'The photoshop library operation failed because the file is not compatible with this version of Photoshop.'

 

 

Anyone had a similiar experience with the latest update???

Cheers

      This topic has been closed for replies.
      Correct answer giuseppef46520509

      I think I've solved the problem, apparently the PS temp files can be pretty big, so if you add another drive to the PS scratch disk it may work, I can now successfully open my AE files!

      Photoshop > Preferences > Scratch Disks

      6 replies

      M
      MartinaDM
      Participant
      October 22, 2023

      Hi! None of the options helped me i don´t even have a photoshop file in my AE project. I have space in mi disk, i opened the project in a new one and i already updated the newest version and nothing. I can open the project and use it but i cannot export in AE or ME. If someone has any new idea it would help me a lot, i´m regreting choosing to work with this program by the amount of nonsesical errors that has.  Thank you!

        S
        shivam276015376i9l
        Participant
        December 16, 2022

        How it will fix, any solution to fix please help.

        Thank you

         

        M
        maxthevideoguy
        Participant
        December 16, 2022

        I found that clearing my disk cache in AE sorted this out.

         

        After Effects > Preferences > Media and Disk Cache > Empty Disk Cache AND Clean Database & Cache

          R
          riaanT
          Participant
          September 17, 2021

          For Me it was a buggy font that I installed (caveat)

          Once I uninstalled the fonts everything worked 

            NightFogo
            NightFogo
            Participant
            December 6, 2022

            Para mim foi a mesma coisa

            nemecic
            nemecic
            Participant
            August 26, 2020

            Omg it was that easy I cant believe I spent all this time trying to find out what was going on. 

            Open After Effects >  Edit > Purge > All Memory & Disk Cache

              J
              julianmojico
              Participant
              July 1, 2023

              Easy peasy....and cleared 90GB of crap data. Thanks!

                G
                giuseppef46520509Correct answer
                Participant
                May 20, 2020

                I think I've solved the problem, apparently the PS temp files can be pretty big, so if you add another drive to the PS scratch disk it may work, I can now successfully open my AE files!

                Photoshop > Preferences > Scratch Disks

                  M
                  maxthevideoguy
                  Participant
                  June 9, 2022

                  Thanks – how do you actually do this? I'm not seeing an option to add or change scratch disks but maybe I'm doing something wrong! Ty!

                  A
                  Alex R. 143435
                  Participating Frequently
                  July 7, 2022

                  I see that you have only one disk, so there is no option for you to add. I have 2 SSD on my computer, so I just got the check mark on the second one and that worked. 

                    nishu_kush
                    Community Manager
                    nishu_kushCommunity Manager
                    Community Manager
                    March 19, 2020

                    Hi there,

                     

                    Thanks for reaching out.

                    Have you tried creating a new project and importing your existing one in it? Did it help? Are you having this issue with all the After Effects projects which contain a PSD?

                    Let us know.

                     

                    Thanks,

                    Nishu

                      G
                      giuseppef46520509
                      Participant
                      May 19, 2020

                      Any updates on this? I'm having the same problem, I can't access any of my recent AE files, any helped would be really appreciated!

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