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Can't open After Effects due to the following message: 'photoshop library operation failed...'

New Here ,
Mar 12, 2020

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Hey guys, can't open my After Effects project. I imported some PSD files into After Effects and now I can't get into project when I re-open project.

 

After Effects (2020) 

V17.0.4

iMac - Catalina 10.15.3

Photoshop version 21.1.0

 

Getting the below message when opening my AE file.

 

'The photoshop library operation failed because the file is not compatible with this version of Photoshop.'

 

Screen Shot 2020-03-13 at 9.39.33 am.pngScreen Shot 2020-03-13 at 9.39.39 am.png

 

Anyone had a similiar experience with the latest update???

Cheers

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Can't open After Effects due to the following message: 'photoshop library operation failed...'

New Here ,
Mar 12, 2020

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Hey guys, can't open my After Effects project. I imported some PSD files into After Effects and now I can't get into project when I re-open project.

 

After Effects (2020) 

V17.0.4

iMac - Catalina 10.15.3

Photoshop version 21.1.0

 

Getting the below message when opening my AE file.

 

'The photoshop library operation failed because the file is not compatible with this version of Photoshop.'

 

Screen Shot 2020-03-13 at 9.39.33 am.pngScreen Shot 2020-03-13 at 9.39.39 am.png

 

Anyone had a similiar experience with the latest update???

Cheers

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Mar 12, 2020 0
Adobe Employee ,
Mar 19, 2020

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Hi there,

 

Thanks for reaching out.

Have you tried creating a new project and importing your existing one in it? Did it help? Are you having this issue with all the After Effects projects which contain a PSD?

Let us know.

 

Thanks,

Nishu

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Mar 19, 2020 0
New Here ,
May 19, 2020

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Any updates on this? I'm having the same problem, I can't access any of my recent AE files, any helped would be really appreciated!

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May 19, 2020 0
New Here ,
May 20, 2020

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I think I've solved the problem, apparently the PS temp files can be pretty big, so if you add another drive to the PS scratch disk it may work, I can now successfully open my AE files!

Photoshop > Preferences > Scratch Disks

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May 20, 2020 1
nemecic LATEST
New Here ,
Aug 26, 2020

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Omg it was that easy I cant believe I spent all this time trying to find out what was going on. 

Open After Effects >  Edit > Purge > All Memory & Disk Cache

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Aug 26, 2020 1