Known Participant

Question

Can't use assets from CC Library anymore?

Forum|Forum|9 years ago
January 10, 2017
13 replies
7837 views

Until recently, I could drag a vector asset from my CC Library into the After Effects Project panel, and then use it in AE.

Now, when I do the same thing, the resulting item in the project panel is no longer an Ai-file, but an empty placeholder? And in some cases, even though I for example drag my own company logo from the Library panel into the Project panel, it's not only a placeholder, but it tells me to license the file through Adobe Stock?! What is going on?

How can I fix this to again to be able to use Library assets in After Effects?

creativecloud libraries

This topic has been closed for replies.

M

maxjchan

Participant

2024 and I'm still having library issues. I'm new to using the CC Library, so I just recently put all my assets in. I'm able to bring evereything into a project, except for my audio files (MP3 and WAV). They're greyed out in the Library panel, and when I hover over them it says "this item is not supported in After Effects"

R

Ricardo29923659zwec

Participant

It's 2023 and this bug is still around. Files are not being synced, never. The "ID" problem is real: every time we reopen after effects, it loses all the files. We can add files from the library to the project, but if we reopen it, they are all gone. AES created a new folder without them.

V

Vlad Andrei5E4B

Participant

This thread was started in January 2017. We are at the end of October 2021 and I have the same problem in After Effects, with my own - unshared library.

T

Tanner Heinrichs

Participant

This problem is still a thing, assets import into premiere no problem, but when importing to AE it thinks it's an adobe stock asset that hasn't been paid for.

B

Bieschke

Participant

Just started to expirence this as well. Does anyone have an update to this problem?

B

Bails_321

Participant

No fix? Anyone? How do we get feedback from Adobe? Or at least acknowledgement of the issue?

Mary @ Cerner

Participating Frequently

I am having the exact same issue. Is there any feedback from Adobe on this? It looks like this has been an issue from 2017 and here we are in 2021 and Adobe hasn't responded at all?

S

steveotv2

Adobe Employee

Same/similar issue here. Any video from a CC Library shows up as empty, whether dragged to project or to timeline. And in the project it shows up as Adobe Stock (though it's not) and then gives an error when you try to "license it". Other users that I've shared the library with are having the same issue, whether with videos in this library or any other library.

(follow up: oof, issue #2: videos that I've added to a library FROM adobe stock, can't even be added to the project. they just won't drag. The ONLY way any video works is if I search adobe stock FROM within the library panel, add then add the preview to one of my libraries, and then import to project.

video_in_AE_problem.zip

D

default9fldi8oqibpk

Participant

Same issue here just updated to AE 18.2.0

iMac Pro 2017 Big Sur

CC Libraries import fine to Premiere but not AE, "missing file path".
You can replace the file path but the issue continues.

christinar33414126

Participant

Is there a solve for this? I'm having the same exact issue. Video files are not importing correctly into After Effects from my library. I'm trying to test out CC libraries as a way for our team to share assets. So far it's not working out great - it's showing a missing footage icon and asking me to license my own assets?! Even clicking on the cart just brings up a blank black window - (I'm guessing because it's my asset and not Adobe stock.) The assets are all showing up in my library online and they're showing up in the libraries tab inside After Effects. I know exactly where they are on my hard drive. So it's not a case of missing footage. Something is up with the way CC libraries is interacting with After Effects. Any help is appreciated.

B

Bails_321

Participant

Hey everyone

Any fix for this yet? I've got the same issue as @christinar33414126 , video files not importing and asking to be licensed but they're mine. Right-click - add to project doesn't do anything.

Same workflow works in Premiere though?

Appreciate any help, thanks!

S

saras1585497

Participant

I seem to be having this same problem! Just happend. Only in AE (no other adobe apps) and only for shared libraries. I've tried updating apps and making sure I was signed in on the cloud desktop app and in the program. This is only happening to me and no one else in the shared library. Any solutions?

L

lukask36107913

Participant

Hi Szalam,

I've made a recording of my problem:

File “Screencast 11-00 05-05-2017.mp4”

Is this the same problem you were talking about earlier?