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innitsfvx
Participant
January 13, 2021
Question

computer shuts off while rendering

  • January 13, 2021
  • 6 replies
  • 4974 views

i've had after effects cc 2020 for over 2 weeks now and yesterday i started having a problem. when i render my edit, it renders for around 5 seconds of the edit and then my computer randomly shuts off and i have to restart it again. i've tried rendering many times and my computer keeps shutting off. if anyone could help me, please let me know.

    6 replies

    L
    lazar_1412
    Participant
    October 21, 2025

    Same problem here. My pc keep shutting down. And yes, i have all drivers up to date. Adobe, please act fast.

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    October 21, 2025

    Are there any error messages or crash reports? Do you get a blue screen when your computer crashes?


    Thanks,
    Nishu

    L
    lazar_1412
    Participant
    October 21, 2025

     this happenings while after effects is on heavy load. I work in 4K 50fps, that's standard for my company. Sometimes only crash the after, often shutdown PC. It's happening on two windows PC stations. And its not hardware related,  we have powerful computers. 128GB RAM DDR5 and so on. Our IT reinstall software, try everything and didn't help. Please, we are looking for update as soon as possible 

    G
    glenn_smooth
    Known Participant
    September 2, 2025

    A few years later....

    im having this problem for the first time and I've been using AE for 20 years.  I have a very cool running water cooled machine with AMD 3990X 128 cores 256gb ram and dual Nvidia gtx 3090 ti cards.  It also has 9TB SSD RAID.  AE barely uses the resources I have.  Ram is the only thing that is going up past 200 GB on this 4K EXR sequence.  Computer just turns off about 1/2 way through the render.  I'm having to render a sequence instead which interrupts my whole workflow.  Did you ever figure out why this was happening? I'm guessing it's either an AE update or a HPU driver update.  Those tend to cause most of my grief but no idea this time.  

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    September 2, 2025

    An outdated GPU driver is one of the common reasons why it could happen. Try updating your GPU driver to the latest Studio Driver from the Nvidia website.

    Let me know how it goes.


    Thanks,
    Nishu

    MalkaRu
    MalkaRu
    Participating Frequently
    August 13, 2022

    I have same problem (when rendering video no message or anything just after some sec it turns oof totally my pc without any message-ADOBE pls make it at least check if it can render it since it doesnt make auto save before render it looks so )and it looks like it related to power supply ability, cos I just reinstal windows and it can not be any other problem since all drivers and everything I set up works fine.

    Posible solutions:

    1)buy more capable power supply,

    2) run a check of power supply ability and see if its it.

      MalkaRu
      MalkaRu
      Participating Frequently
      August 13, 2022

      I found online page that try to help to calculate https://www.newegg.com/tools/power-supply-calculator/

      P.M.B
      P.M.B
      Legend
      August 13, 2022

      The entire system turning itself off sounds like the CPU overheating.  It seems lke themost obvious explanation since it's happening during rendering.  You could run a temp monitoring app to watch the temperatures while it renders.  If that's what it is, check that your heat sink isn't clogged up with dust and applying a fresh layer of thermal paste to the cpu will likely fix it.  

      ~Gutterfish
      B
      Community Expert
      Byron CortezCommunity Expert
      Community Expert
      January 13, 2021

      Tech specs please. 

      Byron.
      R
      Community Expert
      Rick GerardCommunity Expert
      Community Expert
      January 13, 2021

      No workflow, system, and project details = no chance for anything but a guess. You might be running out of system resources or you might have an incompatible GPU driver, or you might be using a corrupted source file. If we knew a little bit more about what you are tiring to do and how you are trying to do it, we might have a better chance of giving you some meaningful suggestions.

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