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davidr78143866
davidr78143866
Inspiring
April 19, 2017
Answered

D500 graphics card

  • April 19, 2017
  • 4 replies
  • 1432 views

As I'm still having problems previewing in aftereffects I would like to know if the D 500 graphics card in my new Mac Pro is fully compatible with aftereffects CC 17?

    This topic has been closed for replies.
    Correct answer davidr78143866

    Hi Kevin,

    yes the problem has been solved. Adobe and Apple at different times checked out my computer and came to the conclusion that it was the computer that was faulty. It would render a composition in after effects and also  export media in premiere Pro but would not not render in preview.  Apple replaced my new Mac Pro and now everything works fine.

    Thank you!

    4 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    May 24, 2017

    Hi David R,

    Are you still facing this problem with previewing footage? If not, let us know how you solved it. If so, please let us know so we can assist you further.

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    davidr78143866
    davidr78143866AuthorCorrect answer
    Inspiring
    May 24, 2017

    Hi Kevin,

    yes the problem has been solved. Adobe and Apple at different times checked out my computer and came to the conclusion that it was the computer that was faulty. It would render a composition in after effects and also  export media in premiere Pro but would not not render in preview.  Apple replaced my new Mac Pro and now everything works fine.

    Thank you!

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    May 25, 2017

    Hey there DavidR,

    So glad you finally got that issue solved with a new Mac Pro. And thanks for circling back for what worked for you.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    davidr78143866
    davidr78143866Author
    Inspiring
    April 19, 2017

    I have no rendering in AE 17 or preview and the cinema 4 D won't render.

    Warren Heaton
    Community Expert
    Warren HeatonCommunity Expert
    Community Expert
    April 20, 2017

    This might be too simple to even mention, but Caps Lock is off, correct?

    For what it's worth, I'm working on a Mac Pro (Late 2013) with AMD FirePro D500 3072MB graphics under macOS Sierra 10.12.4 today and AE 2015.3 and 2017.1 each work as expected.

    -Warren

    Szalam
    Community Expert
    SzalamCommunity Expert
    Community Expert
    April 19, 2017

    Could you explain in further detail what sort of problems you are experiencing?

    R
    Community Expert
    Rick GerardCommunity Expert
    Community Expert
    April 19, 2017

    Make sure you do not install any CUDA drivers. You should be fine with Classic 3D rendering and C4D Rendering. Do not use Ray-traced rendering. It is no longer being developed and it never worked very well anyway. The C4D rendering replaces it.

    As long as your system is properly set up and meets the minimum system requirements, and you don't have some conflicting software installed AE should run just fine.

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