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Extensions don't work since 2019 After Effects update...

Explorer ,
Oct 16, 2018

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Hi everyone

I'm having this issue since I've updated my CC suite this morning to the 2019 version.

When I look for the extensions in the "WINDOWS> Extensions" dropdown menu in After Effects (Illustrator as well), I can see them listed, but nothing happens when I click on it.

Adittionaly, the extensions that I used to have docked in the 2018 version workspace are now completely blank.

I thought that was a common problem, but I've asked to some colleages and they have no issues with extensions in CC2019.

How can I solve this?

Thank you all!

PS: Some of the extensions that I have: Big Pack, Handy Seamless Transitions (now "Motion Bro"), Overlord and so.

Hi goncba,

are you on Windows?

Open the Registry Editor (windows start and type regedit) and go to

Computer\HKEY_CURRENT_USER\Software\Adobe\CSXS.9

Add a new string and call it PlayerDebugMode. Set the value to 1. Restart AE.

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Extensions don't work since 2019 After Effects update...

Explorer ,
Oct 16, 2018

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Hi everyone

I'm having this issue since I've updated my CC suite this morning to the 2019 version.

When I look for the extensions in the "WINDOWS> Extensions" dropdown menu in After Effects (Illustrator as well), I can see them listed, but nothing happens when I click on it.

Adittionaly, the extensions that I used to have docked in the 2018 version workspace are now completely blank.

I thought that was a common problem, but I've asked to some colleages and they have no issues with extensions in CC2019.

How can I solve this?

Thank you all!

PS: Some of the extensions that I have: Big Pack, Handy Seamless Transitions (now "Motion Bro"), Overlord and so.

Hi goncba,

are you on Windows?

Open the Registry Editor (windows start and type regedit) and go to

Computer\HKEY_CURRENT_USER\Software\Adobe\CSXS.9

Add a new string and call it PlayerDebugMode. Set the value to 1. Restart AE.

Capture.PNG

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Oct 16, 2018 6
Contributor ,
Oct 16, 2018

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Hi goncba,

are you on Windows?

Open the Registry Editor (windows start and type regedit) and go to

Computer\HKEY_CURRENT_USER\Software\Adobe\CSXS.9

Add a new string and call it PlayerDebugMode. Set the value to 1. Restart AE.

Capture.PNG

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Oct 16, 2018 10
Explorer ,
Oct 16, 2018

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It works!

Thanks a lot

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Oct 16, 2018 0
New Here ,
Oct 18, 2018

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I have the same problem but I am a Mac user. Any idea what I should do?

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Oct 18, 2018 0
Contributor ,
Oct 18, 2018

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Have you tried to re-install one extension?

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Oct 18, 2018 0
New Here ,
Oct 20, 2018

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Yes I have tried multiple times. I also have tried installing other ones and they don’t work but they did right before I updated to 16.0.

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Oct 20, 2018 2
Community Beginner ,
Oct 22, 2018

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Having the same problem here. Had a number of extensions and scripts installed that worked fine in 2018 that morning, but when I updated to 2019 in the afternoon, they didn't work (or even show up) after the update. aescripts content and Mt Mograph content.

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Oct 22, 2018 1
Explorer ,
Oct 22, 2018

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Hi, have you tried the Zulkifar fix?

It works for me.

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Oct 22, 2018 0
Community Beginner ,
Oct 22, 2018

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goncba--- I'd try it if I was on PC but I'm on Mac. I think I already did the equivalent though--correct me if I'm wrong.

Currently running Mac OS 10.14 and AE CC2019 (16.0.0).

After Effects is working fine without the scripts installed but as soon as they're added to the Script UI Panels folder, After Effects pretty much locks up. It launches...but can't open anything or create a new file.

The Mac OS upgrade had nothing to do with it as it was done afterward. I actually updated it thinking maybe v16.0.0 needed the Mac update to operate properly. Not the case. It also worked fine while still on the 2018 version.

I have a lot of work coming in the next few weeks. If anyone has any ideas about this, please let me know.

Thank you!

Jeff

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Oct 22, 2018 0
Explorer ,
Oct 22, 2018

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Oh, sorry, I thought that you were on Windows.

Hope you can get it fixed soon.

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Oct 22, 2018 1
Community Beginner ,
Oct 23, 2018

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You can accomplish the same thing on a Mac by updating the plist files. I usually do it by running this command from the Terminal:

defaults write com.adobe.CSXS.9 PlayerDebugMode 1

To check that it updated the plist correctly, type:

defaults read com.adobe.CSXS.9

It should return an object that looks something like this:

{

    LogLevel = 1;

    PlayerDebugMode = 1;

}

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Oct 23, 2018 4
Community Beginner ,
Oct 23, 2018

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That worked! Thank you!!

Didn't make the 3rd party extensions work but they're at least not making AE crash now.

Much appreciated!

Jeff

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Oct 23, 2018 0
New Here ,
Jul 12, 2020

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Thanks! 😃

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Jul 12, 2020 0
New Here ,
Aug 10, 2020

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Worked, been sleepless because my overlord wasn't working.
Thanks man!

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Aug 10, 2020 0
New Here ,
Feb 28, 2020

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I signed up just to thank you! It worked like a charm! Thank you very much!

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Feb 28, 2020 0
New Here ,
Sep 26, 2020

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Thanks!

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Sep 26, 2020 0
New Here ,
Oct 29, 2018

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Tried that, didn't work for me. Trying to get the Handy Seamless Transitons Pack to open, but it still won't show on the extensions tab...

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Oct 29, 2018 0
Contributor ,
Oct 29, 2018

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This trick works if the Extension is in the list but doesn't open.

If it's not in the list it means it doesn't work with this AE version. Check if there's an update available.

https://videohive.net/item/handy-seamless-transitions-pack-script/18967340/comments

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Oct 29, 2018 0
Community Beginner ,
Nov 13, 2018

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So unfortunately back to this discussion.

The trick allowed my plug-ins to show up and not cause After Effects to crash (so thank you for that) but they're still not working.

Specifically Motion v2, Ouroboros and BG Render---and I suspect many others.

Is no one else having this problem in CC 2019?

Thanks for any help.

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Nov 13, 2018 0
Adobe Community Professional ,
Nov 13, 2018

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Have you tried getting in touch with those developers?

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Nov 13, 2018 0
Community Beginner ,
Nov 13, 2018

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Yes...I'm working through it with Mt Mograph at the moment.

Waiting to hear back after their first suggestion (making sure the Allow scripts pref was set).

btw...I'm getting an error message when I try to launch the extension:

Unable to execute script at line 1. book is undefined

Only happens with the 3rd party script-based tools too, of course.

Even re-installed AE CC 2019 with new preferences to see if that made a difference.

Thank you.

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Nov 13, 2018 0
New Here ,
Mar 12, 2019

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I installed the extension "Motion Bro", and since then After Effects 2019.1 has been freezing. Any suggestions?

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Mar 12, 2019 0
New Here ,
Mar 29, 2019

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I have the same problem. I'm using MotionBro and every time I apply a preset it freezes and then crashes. Did you manage to fix at all?

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Mar 29, 2019 0
New Here ,
Feb 01, 2020

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thank you Zulkifar
it's working .. thanks alot

 

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Feb 01, 2020 0
New Here ,
Mar 16, 2020

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Muito Obrigado 😛

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Mar 16, 2020 0