FAQ: Dynamic link between After Effects and Adobe Media Encoder doesn't work. Next steps?

Adobe Employee ,
Feb 03, 2020 Feb 03, 2020

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While rendering your After Effects project via Adobe Media Encoder, sometimes you might run into an issue where Adobe Media Encoder opens but the composition isn't added to the queue. Follow the troubleshooting steps given in this article to solve the problem: https://adobe.ly/2VenHZr

 

If the steps given in the article don't help you, we need to collect dynamic link logs from your computer and share them with the After Effects team. Please follow these steps on your computer and share the log files with any Adobe staffer in the community.

 

  1. In After Effects, choose Help > Enable Logging
  2. Restart After Effects and open your project that exhibits the problem
  3. Send your composition to Adobe Media Encoder
  4. After you have successfully replicated the problem, choose Help > Reveal Logging File in After Effects. A bunch of folders will open revealing different kinds of After Effects logs
  5. Look for the file named "LiveLink Log.txt"
  6. Upload the "LiveLink Log.txt" file to Adobe Creative Cloud and share the URL with us. Instructions here: https://helpx.adobe.com/in/creative-cloud/help/share.html. Feel free to use any other file-sharing service if you want.

 

NOTE: Sharing the logs with the After Effects team doesn't assure an immediate fix. In some cases, you may get an immediate resolution while in others, it will help the After Effects team to get to the root of the problem and drive product enhancements.

TOPICS
Dynamic link, FAQ

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Enthusiast ,
Feb 11, 2020 Feb 11, 2020

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I've also seen instances with this as well as AE where they won't start/load.  In many cases, a CTRL/AL/DEL, task manager and you will see an instance still runnning.  Close that down and it fires right up when you try again.

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Adobe Employee ,
Feb 26, 2020 Feb 26, 2020

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Thanks for sharing, kirkeric

 

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New Here ,
Feb 13, 2020 Feb 13, 2020

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I followed your instructions and here is the log file:

https://adobe.ly/2uL2hIJ

Thanks for your help, surely hoping this can get fixed!

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Adobe Employee ,
Feb 26, 2020 Feb 26, 2020

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Thanks for sharing the log file, CirodiMedici1979.

I've attached your log to the bug that we're tracking internally.

 

 

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New Here ,
Oct 28, 2020 Oct 28, 2020

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Hi! I'm figuring the same issue.
I've generated the log file as you suggested: here

 

Hope this can help to find a solution.

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Participant ,
Feb 17, 2020 Feb 17, 2020

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Hi,

We are trying to render After effects composition with some specific presets using Media Encoder by using BridgeTalk to pass the composition to AME. When calling the addDLToBatch function we are getting Bad digit in number error.

We think its due to the dynamicLinkGUID we are passing to AME.

function CreateBridgeTalkMessage() { 
var bt = new BridgeTalk(); 
bt.target = "ame"; 
var GUID=app.project.items[2].dynamicLinkGUID;
var myScript = "addToQueue = " + addToQueue.toSource() + "\r"; 
myScript += "addToQueue("+GUID+");"; 
bt.body = myScript; 

bt.onResult = function(resObj) {

}
bt.onError = function(msg) { 
alert("error");
}
bt.send(100); 
}

function addToQueue(guid) { 
var fe=app.getFrontend();
fe.addDLToBatch("test.aep","AVI","custom.epr",guid,"new.avi");
}

Can you please give your suggestions on this problem.

 

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Community Beginner ,
Feb 17, 2020 Feb 17, 2020

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Hi, I'm on a MAC and this set of instructions isn't working for me. I have been having the same problem with After Effects 2019 and 2020; updated Media Encoder as well. Nothing works, this is a real problem please help!!!

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Adobe Employee ,
Feb 26, 2020 Feb 26, 2020

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Hi juliahinez,

 

I will be happy to help you with this. When you say the instructions don't work for you, do you mean to say that the log isn't generated?

 

Thanks,

Rameez

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Explorer ,
Feb 27, 2020 Feb 27, 2020

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I've just started exporting from the render queue and then using Handbrake to convert to MP4

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New Here ,
Feb 27, 2020 Feb 27, 2020

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Hi, where can I send the issue to the After Effects Team? The weird thing is, i did all of this but nothing has appeared on LiveLink Log.txt

I have been struggling with the 5027 : 12 Error

 

I nave the 2019 15-inch  Macbook pro

Processor: 2.6ghz 6 Core Intel i7

16GB RAM

Graphics: Radeon pro 555x 4gb and intel UHD graphics 630 1536 MB

 

Dynamic-link does not work on any program, AE, AP, AME

 

Also, I have uninstalled all Creative cloud programs multiple times and used the Creative Cloud Cleaner tool

 

I've tried this, nothing worked: 

https://community.adobe.com/t5/media-encoder/ame-cannot-connect-to-dynamic-link-server/td-p/9064128?...

https://community.adobe.com/t5/media-encoder/media-encoder-2019-won-t-connect-to-dynamic-link/td-p/1...

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Adobe Employee ,
Mar 02, 2020 Mar 02, 2020

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Uh no! Sorry about this.

charliecastillo, I'd suggest that you open a case with our phone support team. Here is the link: https://helpx.adobe.com/contact.html

They are support experts and will try to fix the problem by performing some advanced troubleshooting steps on your machine. If they're unable to fix it, they will escalate it higher up the chain. If the escalation team is not able to fix it either, they will file a bug and send it to the After Effects team.

 

Hope this helps.

Rameez

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New Here ,
Apr 20, 2020 Apr 20, 2020

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I'm having the same problem. This file worked yesterday for exporting composition to AEM, but today, after minimal manipulation, it stopped working. Nothing shows up in AEM's queue. 

 

Attempted uninstall/reinstall, preference removal, different computers/OS, noted workarounds from Adobe, but to no avail. Other AEP files will still work, but it seems endemic to this file. Different and new compositions within this file suffer the same consequence. 

 

https://adobe.ly/2XPW3n6

 

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New Here ,
Apr 20, 2020 Apr 20, 2020

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I decided to go back into the AE file and attempt to root out the issue. I am not sure why this fixed it, but now all comps render through the AEM queue. 

 

I have my Project file divided into 4 folders and the main comp: assets, comps, seqs, and solids. 

 

I tried to render the main comp via AEM queue, but it failed. AEM opened, but nothing showed up in the queue. NOTE: none of the comps in this file will render via add to AEM queue.

 

I deleted the assets folder and then attempted to add the composition to get the same result. I deleted the comps folder and attempted again, and it worked. 

 

I quit the app without saving the file and then reopened the same file.  

 

I started again by retrying to render through AEM queue, and it failed like before. Then, I deleted the comps folder and tried again. It showed up in the queue. I hit undo to bring the comps folder back and tried to add to AEM queue. It worked. 

 

I then quit without saving. Opened the file again. Tried to render without success. Deleted comp folder. Then hit undo. Tried to render and it worked. I saved the file, then quit app. I reopened the app and tried to render via AEM queue and it worked. All comps render again via the AEM queue. 

 

Hoping this helps others solve this problem. Cheers.

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Adobe Employee ,
Apr 21, 2020 Apr 21, 2020

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Wow! Thanks for troubleshooting this on your own, deejayblum. I'll be curious to know if this works for other people.

For now, I'll mark your answer as correct so that it is pinned to the top of the page.

 

Best,

Rameez

 

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New Here ,
Apr 28, 2020 Apr 28, 2020

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I'm having the same problem, since updating new version of AE. I've ben through all the help files on here, tried every suggestion. Nothing works. tried the fix below from deejayblum, didn't work. Even did a quick test Comp, with no other folders in the Project. Still not working. I've uploaded my log file as suggested here:https://shared-assets.adobe.com/link/2cf11461-1c4a-4eb6-4247-f6cf5822e0b9. Please try and fix this Adobe, its driving me mad!

 

thanks

Gaz

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Adobe Employee ,
Apr 29, 2020 Apr 29, 2020

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Hi Gaz,

 

Thank you for providing the log.

If you're using After Effects 17.0.6, the After Effects team has included a fix for the bug in the next version which is yet to come out. If you want to install that before it is available officially, you can install the beta build from the CC desktop app. Go to Beta apps and install After Effects 17.1 beta.

 

Thanks,

Rameez

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Participant ,
Jun 12, 2020 Jun 12, 2020

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updated to AFX 17.1 and AME 14.2 but this is still broken for me. export/add to AME render cue opens AME but doesn't do anything and won't cue the comp for render. tried to add via the composition send to AME cue, also did the resets of of AME prefs and settings recommended but this still does not work. on a mac/mojave 10.14.6 with 32 gigs of RAM. 

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Adobe Employee ,
Jun 16, 2020 Jun 16, 2020

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Hi naldeau49 ,

 

Sorry about that! In your case, we need dynamic link logs. Please go through this post and share your log files: https://community.adobe.com/t5/after-effects/faq-dynamic-link-between-after-effects-and-adobe-media-...

 

Thanks,

Rameez

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New Here ,
Jul 12, 2020 Jul 12, 2020

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Here you go. Hopefully I've done it correctly.

 

https://shared-assets.adobe.com/link/892ad41c-0ae3-4e32-44e3-fed50de14847

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New Here ,
Nov 04, 2020 Nov 04, 2020

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Hi, I;m following your instruction, but there are no progress since I want to change high bitrate setting to medium bitrate. So here's my log file Log File 

 

Would you mind to check it? Thank you 

 

cettaa20841473_0-1604535140486.png

 

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Adobe Employee ,
Nov 09, 2020 Nov 09, 2020

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Thanks for sharing the logs, cettaa20841473.

Have you tried turning off your anti-virus/security software? Dynamic link uses TCP ports for communication and a lot of anti-virus/security software block those ports.

 

-Rameez

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Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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Ok I followed the instructions and here is the link.

https://shared-assets.adobe.com/link/2724e58a-04ac-49c0-5412-e7d17072271b

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Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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Nvm I called support and got the problem fixed, aparently I was still using an old version of AME.

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New Here ,
May 13, 2021 May 13, 2021

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Hi Rameez,

 

I'm having the same issue. Sending to AME triggers an autosave in AE even if this option is disabled in the preferences then crashes AE.


I'm then still able to render the file in AME but only that single file, it won't render the rest of the queue if there is more than 1 sequence queued up.

 

The same happens if I send an AE linked comp from Pr to AME, it then adds it then crashes Pr but works fine with any other timelines that I have in Pr with no AE dynamic links.


The issue started randomly from one render to the next on the same project with no new plugins used or any significant changes made. I upgraded to the latest version of AE (18.2.0) from 17 and the issue still persists.

 

I've also tried all the usual suspects - clearing the caches and peak files, removing plugins, copying sequences to a new project, etc but nothing seems to fix it so far.

 

Here are my log files - https://shared-assets.adobe.com/link/0bffb4a8-60c1-4120-5425-0ad93dd1c29d

 

Thanks!

Phil

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