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FAQ: How to find After Effects crash logs on your computer?

Adobe Employee ,
Feb 21, 2019

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When After Effects crashes, it saves the crash logs on your computer. The crash logs store relevant information that can help in troubleshooting the issue. Having a copy ready for technical support can lead to a quicker resolution.

 

Follow these steps to find After Effects crash logs:

 

Windows

  1. Open Windows Explorer by pressing the Windows+E keys.
  2. Unhide hidden folders by following these instructions: https://support.microsoft.com/en-in/help/14201/windows-show-hidden-files
  3. Navigate to the following folder to collect the crash log

          OS:\Users\<username>\AppData\Roaming\Adobe\After Effects\16.0\logs

          [NOTE: <username> is your Windows user name]

 

17.0 refers to After Effects 2020. If you're using a different version of After Effects, you have to check the corresponding folder for that version. For example, the crash log for After Effects 2019 is stored in the 16.0 folder.

 

macOS

 

Path:

Macintosh HD⁩ ▸ ⁨Users⁩ ▸ ⁨[Your Username] ▸ ⁨Library⁩ ▸ ⁨Logs⁩ ▸ ⁨Adobe⁩ ▸ ⁨LogTransport⁩ ▸ ⁨Archive⁩ ▸ ⁨Adobe After Effects [brand version e.g. 2020]⁩ ▸ [technical version, e.g.⁨ 17.0⁩] ▸ crashreport_[long alphanumeric string].log

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FAQ: How to find After Effects crash logs on your computer?

Adobe Employee ,
Feb 21, 2019

Copy link to clipboard

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When After Effects crashes, it saves the crash logs on your computer. The crash logs store relevant information that can help in troubleshooting the issue. Having a copy ready for technical support can lead to a quicker resolution.

 

Follow these steps to find After Effects crash logs:

 

Windows

  1. Open Windows Explorer by pressing the Windows+E keys.
  2. Unhide hidden folders by following these instructions: https://support.microsoft.com/en-in/help/14201/windows-show-hidden-files
  3. Navigate to the following folder to collect the crash log

          OS:\Users\<username>\AppData\Roaming\Adobe\After Effects\16.0\logs

          [NOTE: <username> is your Windows user name]

 

17.0 refers to After Effects 2020. If you're using a different version of After Effects, you have to check the corresponding folder for that version. For example, the crash log for After Effects 2019 is stored in the 16.0 folder.

 

macOS

 

Path:

Macintosh HD⁩ ▸ ⁨Users⁩ ▸ ⁨[Your Username] ▸ ⁨Library⁩ ▸ ⁨Logs⁩ ▸ ⁨Adobe⁩ ▸ ⁨LogTransport⁩ ▸ ⁨Archive⁩ ▸ ⁨Adobe After Effects [brand version e.g. 2020]⁩ ▸ [technical version, e.g.⁨ 17.0⁩] ▸ crashreport_[long alphanumeric string].log

TOPICS
FAQ

Views

13.5K

Likes

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Feb 21, 2019 1