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FAQ: How to fix "Display Acceleration Disabled" in After Effects

Adobe Employee ,
Mar 20, 2020

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If you're running into a problem where After Effects displays a message on the Composition panel that says Display Acceleration Disabled, follow the suggestions given in this post to fix the problem.

 

macOS:
• Make sure your MacBook is connected to the power source
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit

 

Windows:
• Update the on-board and dedicated graphics drivers of the computer. If this happens after updating the graphics driver, reinstall the previous version of the driver

NOTE: Nvidia driver version 442.92 seems to cause this problem on many systems. If you have installed this driver, please reinstall the previous version

• If your computer has Nvidia graphics, make sure to update the GeForce Experience software as well
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit


If none of the steps given above help, obtain the System Information file (.NFO) and After Effects logs from your system and share them with us. Here is how you can do that:

Log files:

  • Launch After Effects and go to Help > Enable Logging.
  • Work in After Effects for a few minutes.
  • Then go to Help > Reveal Logging File.

 

System Info:

macOS:
Follow the steps given in this article: https://support.apple.com/en-in/HT203001


Windows:
1. Hold the Windows key and press R to open the Run window
2. Type msinfo32 and click OK
3. From the System Information window, go to File > Save
4. Save the file as .NFO

 

After collecting both the files, upload them to Adobe Creative Cloud Files by following the steps given in this article (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the URL in the comments section below.

 

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FAQ: How to fix "Display Acceleration Disabled" in After Effects

Adobe Employee ,
Mar 20, 2020

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If you're running into a problem where After Effects displays a message on the Composition panel that says Display Acceleration Disabled, follow the suggestions given in this post to fix the problem.

 

macOS:
• Make sure your MacBook is connected to the power source
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit

 

Windows:
• Update the on-board and dedicated graphics drivers of the computer. If this happens after updating the graphics driver, reinstall the previous version of the driver

NOTE: Nvidia driver version 442.92 seems to cause this problem on many systems. If you have installed this driver, please reinstall the previous version

• If your computer has Nvidia graphics, make sure to update the GeForce Experience software as well
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit


If none of the steps given above help, obtain the System Information file (.NFO) and After Effects logs from your system and share them with us. Here is how you can do that:

Log files:

  • Launch After Effects and go to Help > Enable Logging.
  • Work in After Effects for a few minutes.
  • Then go to Help > Reveal Logging File.

 

System Info:

macOS:
Follow the steps given in this article: https://support.apple.com/en-in/HT203001


Windows:
1. Hold the Windows key and press R to open the Run window
2. Type msinfo32 and click OK
3. From the System Information window, go to File > Save
4. Save the file as .NFO

 

After collecting both the files, upload them to Adobe Creative Cloud Files by following the steps given in this article (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the URL in the comments section below.

 

TOPICS
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Mar 20, 2020 1
New Here ,
Apr 06, 2020

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I've got the same problem. All are updated: NVidia drivers and Windows Update. It stuck and says "Display Acceleration Disabled" when I working with MPEG2 video in AE.

 

There's no such problem in version 16.1.3.

 

MSInfo: https://adobe.ly/3bML5CG

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Apr 06, 2020 0
Adobe Employee ,
Apr 06, 2020

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It looks like you've shared the TXT version of your System Information file, LeoP2P. Please share the NFO file.

 

Best,

Rameez

 

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Apr 06, 2020 0
New Here ,
Apr 06, 2020

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AE errors with NVidia from the Event Viewer: https://adobe.ly/3aO3HSz

MSInfo: https://adobe.ly/2xY7r5l

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Apr 06, 2020 0
Adobe Employee ,
Apr 07, 2020

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Thank you! I've downloaded the files and sent them to the After Effects team.

 

-Rameez

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Apr 07, 2020 0
New Here ,
Apr 14, 2020

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Hi there!!!

 

All apps are updated from the Adobe Desktop App. NVidia drivers are updated (445.75). Problem still not fixed in the latest update (17.0.6.35).

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Apr 14, 2020 0
New Here ,
Apr 17, 2020

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Hi ! i've the same problem since the last Nvidia's update.
Here is the link for my system info https://adobe.ly/3evRODh

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Apr 17, 2020 0
New Here ,
Apr 17, 2020

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You've got an issue with MPEG2 video in AE too? Or with something other video codec? Is there Event Viewer shows an errors with NVidia?

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Apr 17, 2020 0
Participant ,
Apr 18, 2020

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Hey,

since I updated my Nvidia Drivers yesterday to the newest version 422.92 I get the message in my viewer and AFX "freezes" when I do a ram previews. It play back the render but I can't stop it anymore unless I force the app to quit.

It doesn't matter what I try to preview footage, shape layers, solids everything causes this.

This happens in AFX 2020 (17.0.4, as I couldn't update yet, and the latest Beta Version).

In AFX 2019 I also get the message but at least I can start and stop my playback(which causes a short black screen but comes back after a fraction of a second).

In the prefs of all the programs the option to enable Hardware Accelerate Composition, Layer, and Footage Panels is greyed out.

I have uploaded my NFO and screenshot of the prefs here: https://adobe.ly/2RM8XPi

 

Hope this problem can be resolved soon. Should I migrate back to an older Version of the Nvidia driver until the problem can be solved?

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Apr 18, 2020 1
Participant ,
Apr 18, 2020

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A quick follow up. I went back and installed the former Nvidia Driver from their site https://www.nvidia.de/Download/Find.aspx?lang=de and now the Display Acceleration Disabled is gone from the viewport and I can start and stop ram previews normally. So I guess it is best to not upgrade your graphics driver or downgrade for now until it is fixed

 

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Apr 18, 2020 1
Adobe Employee ,
Apr 20, 2020

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Thanks for sharing the info, PFuerst.

I've sent your System Information report to the After Effects team. Perhaps, on your system, updating the drivers caused this. I've made a note of it.

 

Best,

Rameez

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Apr 20, 2020 0
Participant ,
Apr 20, 2020

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Thanks Rameez,

in fact there are others having the same problems and there is also a thread for it here in the forums.

https://community.adobe.com/t5/after-effects/ae-2020-won-t-stop-ram-render-please-help/m-p/11059075?...

I guess the latest Nvidia Drivers are causing those problems.

 

Best,

Pascal

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Apr 20, 2020 0
Adobe Employee ,
Apr 20, 2020

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Thanks for sharing the link, Pascal.

 

-Rameez

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Apr 20, 2020 0
Community Beginner ,
Apr 20, 2020

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I'm also having a problem with this. "Hardware Accelerate Composition, Layer, and Footage Panels" is grayed out for me, and I see the message "Display Acceleration Disabled" in my composition. https://adobe.ly/2z9oq5k

Edit: Rolling back to 442.19 fixed the issue. Definitely a driver problem with 442.92

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Apr 20, 2020 0
Adobe Employee ,
Apr 20, 2020

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Thanks for sharing the file and letting us know, D34DC3N73R

 

Much appreciated.

Rameez

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Apr 20, 2020 0
New Here ,
Apr 22, 2020

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I cant get anything to work. Attached is my system info. Thank you!

https://drive.google.com/file/d/1X27IM9Ii528YUl1D1EB7GvYvzvqgkv-B/view?usp=sharing 

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Apr 22, 2020 0
Adobe Employee ,
Apr 23, 2020

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Thanks for sharing the file, richardj42019632.

 

I've shared it with the team. Which version of After Effects are you using?

 

Thanks,

Rameez

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Apr 23, 2020 0
New Here ,
Apr 25, 2020

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AE 2020 Version 17.0.0

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Apr 25, 2020 0
New Here ,
May 18, 2020

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Hi Rameez,

I wanted to follow up with my submission from last month to see if there are any updates.

Thank you.

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May 18, 2020 0
Adobe Employee ,
May 19, 2020

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Hi richardj42019632,


This bug is still under investigation.

 

-Rameez

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May 19, 2020 0