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Help Appreciated. After Effects Error: missing data in file. (33::4)

Community Beginner ,
Dec 10, 2019

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Okay, I got a problem that I've not encountered before and therefore I need some professional help.

 

I've recently done a whole film which I completed earlier today, around 1:00 PM and I exported the file to render at Adobe Media Encoder but my program didn't want to connect to Dynamic link.

And my subscription been going through some transaction problems but that's solved now, but since it didn't work I quit the programs and went out for a walk and had some dinner blablabla.

 

I came back to the computer to finish up the project so I launch Adobe After Effects and encountered an Error which said: "After Effects Error: missing data in file. (33::4)"

Searched on Google to find a solution and I've tried a couple of solutions.

Example 1:

From (https://community.adobe.com/t5/after-effects/after-effects-error-missing-data-in-file-33-4/td-p/9524...) [LINK]

 

1. try creating a new project and import (not open, but import) the old project to the new. if that works, track down the offending composition/file.

2. try changing the name/location of your footage folder to force Ae to misplace it and see if you can open the project file with unlinked footage material. a bad file could be the cause for it and by linking them selectively you could troubleshoot this.

for next time make sure you increment and save (autosave is not enough)

 

Nothing happens and this doesn't work.

 

Example 2:

From (https://forums.creativecow.net/docs/forums/post.php?forumid=2&postid=1126562&univpostid=1126562&pvie...) [LINK]

 

Posts like yours are heartbreaking to read. I wish you the best of luck trying to recover your work.

This may be too late for you now, but hundreds or thousands of hours of work don't belong in a single copy of a single file. Here's my advice on protecting your After Effects work in the future:

http://www.renderbreak.com/2015/07/walters-field-notes-on-safeguarding-afte...

This is a bit of a longshot, but have you ever rendered from your Ae project with Adobe Media Encoder? If yes, you might still have the temporary file that the process creates.

Search your computer for "tmpAEtoAMEProject" and see if you can find anything.

 

I saw that the answer above mentions Adobe Media Encoder and when I search for "tmpAEtoAMEProject" and I find old saves on my project but when I load them it doesn't work.

I don't know what to do and I want to render and just post this video, I'm completely done with it. It only needs to be rendered.

If you need any more information please tell me and I'll reply with logs or something, thanks in advance.

 

I noticed this error too, today on projects that I have been working for a while. They came up right after updating to today's 17.0.1 version of AE. Try rolling back to 17.0, if your situation is similar. Any project that I save with 17.0.1 gives me that missing data error. But those same projects open fine in 17.0 version. 17.0 crashes on every RAM preview for me... but that's another thread/ another story.

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Help Appreciated. After Effects Error: missing data in file. (33::4)

Community Beginner ,
Dec 10, 2019

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Okay, I got a problem that I've not encountered before and therefore I need some professional help.

 

I've recently done a whole film which I completed earlier today, around 1:00 PM and I exported the file to render at Adobe Media Encoder but my program didn't want to connect to Dynamic link.

And my subscription been going through some transaction problems but that's solved now, but since it didn't work I quit the programs and went out for a walk and had some dinner blablabla.

 

I came back to the computer to finish up the project so I launch Adobe After Effects and encountered an Error which said: "After Effects Error: missing data in file. (33::4)"

Searched on Google to find a solution and I've tried a couple of solutions.

Example 1:

From (https://community.adobe.com/t5/after-effects/after-effects-error-missing-data-in-file-33-4/td-p/9524...) [LINK]

 

1. try creating a new project and import (not open, but import) the old project to the new. if that works, track down the offending composition/file.

2. try changing the name/location of your footage folder to force Ae to misplace it and see if you can open the project file with unlinked footage material. a bad file could be the cause for it and by linking them selectively you could troubleshoot this.

for next time make sure you increment and save (autosave is not enough)

 

Nothing happens and this doesn't work.

 

Example 2:

From (https://forums.creativecow.net/docs/forums/post.php?forumid=2&postid=1126562&univpostid=1126562&pvie...) [LINK]

 

Posts like yours are heartbreaking to read. I wish you the best of luck trying to recover your work.

This may be too late for you now, but hundreds or thousands of hours of work don't belong in a single copy of a single file. Here's my advice on protecting your After Effects work in the future:

http://www.renderbreak.com/2015/07/walters-field-notes-on-safeguarding-afte...

This is a bit of a longshot, but have you ever rendered from your Ae project with Adobe Media Encoder? If yes, you might still have the temporary file that the process creates.

Search your computer for "tmpAEtoAMEProject" and see if you can find anything.

 

I saw that the answer above mentions Adobe Media Encoder and when I search for "tmpAEtoAMEProject" and I find old saves on my project but when I load them it doesn't work.

I don't know what to do and I want to render and just post this video, I'm completely done with it. It only needs to be rendered.

If you need any more information please tell me and I'll reply with logs or something, thanks in advance.

 

I noticed this error too, today on projects that I have been working for a while. They came up right after updating to today's 17.0.1 version of AE. Try rolling back to 17.0, if your situation is similar. Any project that I save with 17.0.1 gives me that missing data error. But those same projects open fine in 17.0 version. 17.0 crashes on every RAM preview for me... but that's another thread/ another story.

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Dynamic link, Error or problem

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Dec 10, 2019 5
Participant ,
Dec 10, 2019

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I noticed this error too, today on projects that I have been working for a while. They came up right after updating to today's 17.0.1 version of AE. Try rolling back to 17.0, if your situation is similar. Any project that I save with 17.0.1 gives me that missing data error. But those same projects open fine in 17.0 version. 17.0 crashes on every RAM preview for me... but that's another thread/ another story.

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Dec 10, 2019 3
Community Beginner ,
Dec 10, 2019

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I'm actually in tears of how happy I am for your correct answer, you sir saved my work and therefore my whole week.

I was able to uninstall Adobe After Effects and reinstall the 1.70 version of After Effects and that worked correctly, how wonderful of you. Thanks so much! I hope this helps more people because it wasn't so complicated when you know what to do.

Thanks, mate.

 

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Dec 10, 2019 0
Participant ,
Dec 11, 2019

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Glad it worked out!

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Dec 11, 2019 0
New Here ,
Dec 12, 2019

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Switching back to AE 17.0 helped me recover my corrupt project!! Thanks so much wow!

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Dec 12, 2019 0
Jason M. LATEST
New Here ,
Jun 17, 2020

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APPRECIATED! Thank you so much, it worked! This saved me hours and from stressing out! I know this is months later but be sure to update your programs everyone, it helps a lot!

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Jun 17, 2020 0
New Here ,
Dec 13, 2019

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This worked for me too! Thank You so much!

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Dec 13, 2019 0
New Here ,
Dec 25, 2019

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I HIGHLY appreciate you for this!! You totally saved me from stressing out! THANK YOU! Happy holidays!

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Dec 25, 2019 0
New Here ,
Dec 26, 2019

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OMG Dude, you saved me. Thank you! This worked.

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Dec 26, 2019 1
Community Beginner ,
Dec 28, 2019

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This totally worked!

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Dec 28, 2019 0
New Here ,
Jan 15, 2020

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Thank you so much! This worked for me too.

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Jan 15, 2020 0
Adobe Employee ,
Dec 13, 2019

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Hi all,

 

We're sorry for the inconvenience caused. We have observed this as a known issue and our engineering team is investigating it.

Please continue using AE 17.0 till we get any further news. We'll keep you updated.

 

Thanks for understanding,

Shivangi

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Dec 13, 2019 3
New Here ,
Dec 14, 2019

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Where can I find the 17.0.0 download link

The creative cloud desktop app only lists the 17.0.1 version available

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Dec 14, 2019 0
Community Beginner ,
Dec 14, 2019

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Hmm, if you open Creative Cloud desktop app and go to the After Effects program there should be an options link to the right of the "open" tab where you can choose uninstall and choose a different version of the program. 

 

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Dec 14, 2019 2
New Here ,
Dec 14, 2019

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I have done it on the older version of the creative cloud desktop app before, but not the new one

At the dropdown menu next to the "open" btn that you mentioned I can only see uninstall as an option.

also at the After Effect preview page, I can only see 17.0.1 as an option, no other older version listed there

Annotation 2019-12-14 193538.jpgAnnotation 2019-12-14 193605.jpg

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Dec 14, 2019 0
Community Beginner ,
Dec 16, 2019

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Creative Cloud > Preferences > Apps > Settings > Show Older Apps

 

 

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Dec 16, 2019 0
New Here ,
Jan 07, 2020

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i don't have the "show older apps" 😞Screen Shot 2020-01-07 at 10.56.29 PM.png

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Jan 07, 2020 0
New Here ,
Dec 15, 2019

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How do we know when you fixed it?

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Dec 15, 2019 0
Adobe Employee ,
Dec 17, 2019

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We'll keep you updated. Do not worry! 🙂

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Dec 17, 2019 0
New Here ,
Jan 12, 2020

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has this been fixed? seem to be having this problem now in 2020 (I'm ner to AE)

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Jan 12, 2020 0
Community Beginner ,
Dec 15, 2019

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Hi shivangi,

I have the same problem getting error (33::4) , it's happen when you use the roto brush tool ! save the file than you cannot reopen it and get the error again ! I see that you are suggesting to use the AE 17.0 Version , but i deleted right after uploading AE 17.01 so ....

I do not see the AE 2019 version anymore on Adobewebsite !

Where or How  can i uploaded it back?  the time you guys fix the 17.0 1 (2020 version )

Thank you so much ! 

Dom

 

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Dec 15, 2019 1
Adobe Employee ,
Dec 18, 2019

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Sorry for the trouble @dominiqueb57454633 and thanks for sharing the details. After Effects version 17.0.0 does not have this issue and you can install it using the Creative Cloud desktop app. Here's how: https://helpx.adobe.com/download-install/using/install-previous-version.html

 

 

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Dec 18, 2019 0
Explorer ,
Dec 17, 2019

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Having the same problem. Two files. Days of work. Will the fix not only keep this from happening but fix the damaged files? It's startling that 20 years into a program's life it still has trouble with opening and saving but here we are...

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Dec 17, 2019 0
New Here ,
Dec 27, 2019

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Hi, i just finished a project using the roto-brush tool and am having the same issue. What happens if I am not able to go back to the 17.0.0 version? 

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Dec 27, 2019 0
Community Beginner ,
Dec 30, 2019

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What the sh*t Adobe?

It's nearly been a month and you still have a breaking change in production? Roll back the update! You can't be charging this much for software and break everyone with updates pushed before holiday break. If you can't fix it, be a software as a service company: ROLL IT BACK!  

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Dec 30, 2019 0
Community Beginner ,
Jan 14, 2020

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Well, in my case, AE 17.0.0 fixed the randomly quadrupled render times of 16.1.3, but featured a nonworking preview window, which was fixed in 17.0.1 which runs nicely but is unable to reopen its own files if they include a bit of rotoscoping, happened to me all with the same project. I did not switch to CC until late last year, because I always had the impression there was not enough new stuff to make me drop trusty old CS6, whith which I never had any issues at all. Boy, was I wrong. You do come up with something new all the time.

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Jan 14, 2020 0
Participant ,
Jan 16, 2020

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Hi Shivangi,

 

I have just recieved an email advertisement for Adobe Creative Cloud for 'Business'. If I ask my company to pay the extra to upgrade to the Business version, will the apps work better than the apps available on the Indvidual Creative Cloud? Our company has been using Adobe Creative Suite for 25 years. It is interesting that a 'Business' version is now available. We hope these new versions will work better than the 'individual' apps you have released over the last year.

 

 

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Jan 16, 2020 0
Adobe Employee ,
Jan 21, 2020

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Hi there,

 

I get your point, however, I'm not the right person to answer this question. 

You can post this question on our Get Started community or you can initiate a chat with our support team.

 

Thanks,

Shivangi

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Jan 21, 2020 0
Adobe Employee ,
Jan 21, 2020

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Hi there,

 

I get your point, however, I'm not the right person to answer this question. 

You can post this question on our Get Started community or you can initiate a chat with our support team.

 

Thanks,

Shivangi

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Jan 21, 2020 0
New Here ,
Dec 14, 2019

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i go back to 17.0 and it works !! thxs

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Dec 14, 2019 2
New Here ,
Dec 24, 2019

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Going back to 17.0 did fixed it!

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Dec 24, 2019 1
Explorer ,
Dec 26, 2019

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Whoa, that's a bad bug.  I had the same error.  Even my latest AutoSave files today loaded with the error.  So glad I found this thread.  Downgraded to 17.00 and project opened fine.  Thanks!

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Dec 26, 2019 0
Explorer ,
Dec 31, 2019

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Downgrading to 17.0 worked at first. Today a file with lots of roto brush use in it crashed and I'm having the same issue with this version too. I know people joke about how inept Adobe is, but gadzooks do they earn it

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Dec 31, 2019 0