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Participant
December 10, 2019
解決済み

Help Appreciated. After Effects Error: missing data in file. (33::4)

  • December 10, 2019
  • 返信数 9.
  • 24069 ビュー

Okay, I got a problem that I've not encountered before and therefore I need some professional help.

 

I've recently done a whole film which I completed earlier today, around 1:00 PM and I exported the file to render at Adobe Media Encoder but my program didn't want to connect to Dynamic link.

And my subscription been going through some transaction problems but that's solved now, but since it didn't work I quit the programs and went out for a walk and had some dinner blablabla.

 

I came back to the computer to finish up the project so I launch Adobe After Effects and encountered an Error which said: "After Effects Error: missing data in file. (33::4)"

Searched on Google to find a solution and I've tried a couple of solutions.

Example 1:

From (https://community.adobe.com/t5/after-effects/after-effects-error-missing-data-in-file-33-4/td-p/9524508) [LINK]

 

1. try creating a new project and import (not open, but import) the old project to the new. if that works, track down the offending composition/file.

2. try changing the name/location of your footage folder to force Ae to misplace it and see if you can open the project file with unlinked footage material. a bad file could be the cause for it and by linking them selectively you could troubleshoot this.

for next time make sure you increment and save (autosave is not enough)

 

Nothing happens and this doesn't work.

 

Example 2:

From (https://forums.creativecow.net/docs/forums/post.php?forumid=2&postid=1126562&univpostid=1126562&pview=t) [LINK]

 

Posts like yours are heartbreaking to read. I wish you the best of luck trying to recover your work.

This may be too late for you now, but hundreds or thousands of hours of work don't belong in a single copy of a single file. Here's my advice on protecting your After Effects work in the future:

http://www.renderbreak.com/2015/07/walters-field-notes-on-safeguarding-afte...

This is a bit of a longshot, but have you ever rendered from your Ae project with Adobe Media Encoder? If yes, you might still have the temporary file that the process creates.

Search your computer for "tmpAEtoAMEProject" and see if you can find anything.

 

I saw that the answer above mentions Adobe Media Encoder and when I search for "tmpAEtoAMEProject" and I find old saves on my project but when I load them it doesn't work.

I don't know what to do and I want to render and just post this video, I'm completely done with it. It only needs to be rendered.

If you need any more information please tell me and I'll reply with logs or something, thanks in advance.

 
このトピックへの返信は締め切られました。
解決に役立った回答 Shivangi_Gupta

Hi all,

 

Thanks for your patience! 🙂

We have released a new update for After Effects with a fix for the error 33:4 while opening the project. We would recommend you to update to version 17.0.2 and then check if the issue reoccurs. Check out this article to know more: https://helpx.adobe.com/after-effects/kb/fixed-issues.html

We're here to help.

 

Thanks,

Shivangi

返信数 9

Shivangi_Gupta
Community Manager
Community Manager
January 17, 2020

Hi all,

 

Thanks for your patience! 🙂

We have released a new update for After Effects with a fix for the error 33:4 while opening the project. We would recommend you to update to version 17.0.2 and then check if the issue reoccurs. Check out this article to know more: https://helpx.adobe.com/after-effects/kb/fixed-issues.html

We're here to help.

 

Thanks,

Shivangi

romantic_Shimmer15C3
Participant
January 13, 2020

THANK YOU!!!!

Andy.Diesel91
Participant
January 13, 2020

Thanks @cbialk

 

I just downgraded to 17.0 and my error is no more.

Participant
January 2, 2020

I don't have to option to see my "Older versions." Is there somewhere I can manually install 17.0? Please. 

Shivangi_Gupta
Community Manager
Community Manager
January 6, 2020

Hi there,

 

Did you follow the steps as mentioned in this article: https://helpx.adobe.com/download-install/using/install-previous-version.html

Let us know.

Thanks,

Shivangi

Participant
January 10, 2020

Shivangi, please tell your team to get this bug fixed immediately. I've been using After Effects everyday since 2007. This problem is unacceptable and never should have made it past beta. I am very grateful for all Adobe does and has done to help me make a living but this needs to be resoloved. Thanks!

evie_harris
Known Participant
January 1, 2020

Downgrading to 17.0 worked at first. Today a file with lots of roto brush use in it crashed and I'm having the same issue with this version too. I know people joke about how inept Adobe is, but gadzooks do they earn it

Participating Frequently
December 26, 2019

 

Whoa, that's a bad bug.  I had the same error.  Even my latest AutoSave files today loaded with the error.  So glad I found this thread.  Downgraded to 17.00 and project opened fine.  Thanks!

Participant
December 14, 2019

i go back to 17.0 and it works !! thxs

Participating Frequently
December 24, 2019

Going back to 17.0 did fixed it!

Shivangi_Gupta
Community Manager
Community Manager
December 13, 2019

Hi all,

 

We're sorry for the inconvenience caused. We have observed this as a known issue and our engineering team is investigating it.

Please continue using AE 17.0 till we get any further news. We'll keep you updated.

 

Thanks for understanding,

Shivangi

Mark Lai
Participant
December 14, 2019

Where can I find the 17.0.0 download link

The creative cloud desktop app only lists the 17.0.1 version available

Brewniie作成者
Participant
December 14, 2019

Hmm, if you open Creative Cloud desktop app and go to the After Effects program there should be an options link to the right of the "open" tab where you can choose uninstall and choose a different version of the program. 

 
Inspiring
December 11, 2019

I noticed this error too, today on projects that I have been working for a while. They came up right after updating to today's 17.0.1 version of AE. Try rolling back to 17.0, if your situation is similar. Any project that I save with 17.0.1 gives me that missing data error. But those same projects open fine in 17.0 version. 17.0 crashes on every RAM preview for me... but that's another thread/ another story.

Brewniie作成者
Participant
December 11, 2019

I'm actually in tears of how happy I am for your correct answer, you sir saved my work and therefore my whole week.

I was able to uninstall Adobe After Effects and reinstall the 1.70 version of After Effects and that worked correctly, how wonderful of you. Thanks so much! I hope this helps more people because it wasn't so complicated when you know what to do.

Thanks, mate.

 
Inspiring
December 11, 2019

Glad it worked out!