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royzjacob
Inspiring
Mar 19, 2021 4:56 PM UTC
Answered

How Can I resolve After effects Crash | Error DBSync BEE_ThreadedRenderUpdateQueue

Always crashing after loading assets and comps

and showing this error <123145364901888> <DBSync> <5> BEE_ThreadedRenderUpdateQueue:

 

Can anyone help me ? 

System: Macbook pro 
OS :Bigsur Version 11.2.3

 

After effetcs Version  17.1.1 


ANYONE PLEASE HELP 

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royzjacobCorrect answer
Inspiring
Mar 25, 2021 3:45 AM UTC

Hi royzjacob,

No specific font has been mentioned by the engineers who analyzed the crash report. I'd recommend you review the recently installed fonts and see if it brings any change.

Let us know how it goes.

 

Thanks,

Nishu


Thank you so much. its working 👏👏👏👏  you saved the day ❤️❤️😇

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8 replies

nishu_kush
nishu_kush
Legend
Mar 19, 2021 5:45 PM UTC

Hi royzjacob,

 

Welcome to the Community and sorry for your issue. Please share the following details.

  • Is it happening with any project that you work with or a particular project?
  • Could you share the rest of your system specifications (CPU, GPU, RAM)?

We're here to help, just need more info.

 

Thanks,

Nishu

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    royzjacobAuthor
    Inspiring
    Mar 19, 2021 6:13 PM UTC

    Hi thanks for the reply 

    Yes its happening almost every projects,  when i'm trying to open a particular project, and at a particular point. it suddendly stops and showing the error. Sometimes it works after importing the file into a new project. (SOMETIMES ONLY ) and i tried almost every option to resolve this 
    after the first crash, i can't even open the rest of my projects. all are affected the same.

    LOAD the comps and assets then Crash..🤨😣😣


    MacOs Bigsur 11.2.3

    System Specs : 
     2.6 GHz 6-Core Intel Core i7

    16 GB 2667 MHz DDR4
    Graphics  : Intel UHD Graphics 630 1536 MB


    i can share the crash log if needed.

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    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    Mar 23, 2021 2:08 PM UTC

    Thanks for sharing the crash logs. It looks like some Unicode font is creating the crash. Can you try removing it and see if that helps?

     

    Let us know how it goes.

    Thanks again,

    Kartika

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