Skip to main content
albertm41471390
Participant
January 10, 2018
Answered

How do I enable display acceleration

When i try to turn it on, in the preference menu it is grayed out.

My graphic cards are Intel(R) HD Graphic Family and Radeon(TM) HD 6490M

This topic is closed to new replies. Start a new post to keep the conversation going.
Byron CortezCorrect answer
Community Expert
January 11, 2018

Make sure you have installed and updated the drivers of your GPU, because although it is not certified for Mercury Playback Engine, if you have more than 1GB of VRAM you should be able to activate the acceleration.

Here is the list of GPUs certified by Adobe.

Adobe-Certified AMD Graphics Products

Regards!

Byron.
View reply

8 replies

Mylenium
Mylenium
Legend
January 11, 2018

No need to make this complicated: Turn off your intel chipset in the BIOS. Hardware acceleration never works with hybrid setups.

Mylenium

Translate
    albertm41471390Author
    Participant
    January 11, 2018

    I don't quite get what Turn off your intel chipset in the BIOS. Will I loose performance in other applications? Should I do It or just keep working with slow preview.

    Translate
    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    January 11, 2018

    Hello,

    Would you also mention the version of After Effects and OS?

    Translate
      albertm41471390Author
      Participant
      January 11, 2018

      I am using windows 7 home premium, and after effect cc 2017

      Translate
      Community Expert
      Byron CortezCommunity ExpertCorrect answer
      Community Expert
      January 11, 2018

      Make sure you have installed and updated the drivers of your GPU, because although it is not certified for Mercury Playback Engine, if you have more than 1GB of VRAM you should be able to activate the acceleration.

      Here is the list of GPUs certified by Adobe.

      Adobe-Certified AMD Graphics Products

      Regards!

      Translate
      Byron.
        Community Expert
        Byron CortezCommunity Expert
        Community Expert
        January 10, 2018

        Hi albertm,

        If you could upload screenshots it would be easier to help you.

        Translate
        Byron.
          
        
                                                
          
        
          
    
          

            
          
                                        
          
            
                        
          
                                                                                                            
            
          



  

  
          
    
          
      
    
          
    
          
      
          
        
        
          
          
          
          
          
        
          
      
          
      
    
          
  
          
          





          

          

          

        
          
                    
          
    
    
          

          

          
    
          

                                        
          
                                                        
          
            
        
    
          

          

          

                                    
          Terms & ConditionsAccessibility statement
          
            
        

          

        
            
    
        
    
        

        
        
                  


        
          

                                                        

                                                            
    
          
                    
          
  
          
    
          
      
        
      
    
          
    
          
      
        Using the community
      
      
        Terms of use
      
      
        Privacy
      
      
        Cookie preferences
      
      
        Do not sell or share my personal information
      
      
        ad choicesAdChoices