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Daniel E. Sage
Participating Frequently
October 12, 2017
Answered

IOS movies not importing correctly

  • October 12, 2017
  • 3 replies
  • 2687 views

I have some movies that I recorded with my iPhone.  They are .mov files.  I have imported movies in the past just fine.   Today when I did, after effects said it needed to use a codex and installed it.  But all that is coming over is the sound.   I tried to put it in Premier what I am not as good with.  But again there is nothing in the video section but a black screen, no key frames at all.

How do I fix this?   Is this a new problem with the IPhone update?

This topic has been closed for replies.
Correct answer Roei Tzoref

if it's iphone footage then it was probably recorded in variable frame rate. you should transcode your footage to constant frame rate first using Handbrake. try https://forums.adobe.com/people/R%20Neil%20Haugen workflow here: Re: Iphone clips are in slow motion when imported

3 replies

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
November 22, 2017

Hi Daniel E. Sage,

If this is iPhone 8 HEVC footage, then you will have to transcode it. Transcoding in general fixes this issue. Try it with Handbrake.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
dnbstudios
dnbstudios
Inspiring
October 12, 2017

How did you get the movie from the phone to the computer? Sometimes the file gets truncated during the transfer. If it's an iPhone, connect the phone to your computer and open the Preview app. Under file you'll see something about connecting to your iPhone. Click on that and download the files directly that way. Then you should be able to drop the file right into After Effects without problem. I've done it that way dozens of times without any special CODEC. If that doesn't work, try opening the file in Adobe Prelude and converting it to an H264 or ProRes.

Roei Tzoref
Roei TzorefCorrect answer
Legend
October 12, 2017

if it's iphone footage then it was probably recorded in variable frame rate. you should transcode your footage to constant frame rate first using Handbrake. try https://forums.adobe.com/people/R%20Neil%20Haugen workflow here: Re: Iphone clips are in slow motion when imported

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