Skip to main content
V
VMS studio
Known Participant
October 2, 2017
Question

macOS High Sierra After Effects issue

  • October 2, 2017
  • 10 replies
  • 13008 views

Just stopping by to see if others are experiencing the same thing and if there's any workarounda at the moment.

I'm using two screens as separate spaces inmacOS. I have the comp/timline in one separate window. Right clicking or opening any dropdown windows is not possible now. The dialog box won't show up. If I drag it to the same screen as the rest of AE it'll work.

What do? I need two screens for work and this is really hogging down my work speed.

Thanks in advance.

    This topic has been closed for replies.

    10 replies

    Szalam
    Community Expert
    SzalamCommunity Expert
    Community Expert
    January 23, 2018

    The After Effects update that came out last night (might take up to 24 hours to propagate to Adobe's servers around the world) fixes this issue. (And several others - it also adds some new functionality.)

    timj4677462
    timj4677462
    Participating Frequently
    January 23, 2018

    Szalam--were you able to successfully install the update?  I keep getting this error:

    Exit Code: 146

    -------------------------------------- Summary --------------------------------------

    - 2 fatal error(s), 0 error(s), 1 warnings(s)

    FATAL: Error (Code = 146) executing in command 'MoveDirectoryCommand' for package: 'AdobeAfterEffects15AllTrial', version:15.0.1.73

    FATAL: Error occurred in install of package (Name: AdobeAfterEffects15AllTrial Version: 15.0.1.73). Error code: '146'

    WARN: Failed to move directory '/.adobeTemp/47F15A6A-FFD6-4517-A3AA-150C16330680/1/universal/Professional' to '/System/Library/Components/PDFImporter.component/Adobe After Effects CC 2018'

    -------------------------------------------------------------------------------------

    I have submitted a bug report.  I am getting this error on every single app I try to update.

    Szalam
    Community Expert
    SzalamCommunity Expert
    Community Expert
    January 23, 2018

    That looks like there is a permissions issue with your library folder. Do you have High Sierra or something else?

    J
    Julian Kolb
    Participant
    January 12, 2018

    same problem

    M
    melicio
    Participant
    November 29, 2017

    Hi RameezKhan,

    Any idea when update will come? This is slowing down out team through out several offices.

    Rameez_Khan
    Rameez_Khan
    Legend
    November 30, 2017

    Hey melicio,

    Sorry, I don't have the exact date or timeframe. All I can say is it is coming soon!

    Thanks,

    Rameez

    timj4677462
    timj4677462
    Participating Frequently
    December 19, 2017

    This is really, really annoying.  It takes forever to find the top screen menu options for some of the right-click stuff.  PLEASE, PLEASE put this at the top of the priority sequence, even if it's just a "service pack" type of fix.  Ugh, this is what I was trying to avoid by waiting for awhile after High Sierra rolled out.  I should have checked a little closer on the bugs.

    J
    jesseh99064157
    Participant
    November 14, 2017

    I'm having the same issue.

    I installed high sierra. Immediately -

    After Effects on one monitor, fine. After Effects spread out over two monitors, suddenly I can't right-click in the timeline window or open blending modes or parent submenus.

    They've been working on this for 13 days...yikes.

    Rameez_Khan
    Rameez_Khan
    Legend
    November 14, 2017

    Hi jesseh & VMS studio,

    This issue will be fixed in the next update.

    Stay tuned!

    Rameez

      daviddmotion
      daviddmotion
      Participating Frequently
      November 14, 2017

      Could you tell us when is that going to be aprox?

      Thanks!


      d.

      daviddmotion
      daviddmotion
      Participating Frequently
      October 26, 2017

      I think I've figured one possible kinda sort of temporary solution, it's all related (at least in my case) with the dual monitor thing.

      Mission Control > Uncheck "Screens have separated spaces" (I don't know the translation to english, but I think you'll see it)

      - - - -

      From that moment on, your dock will be stucked in the main monitor only and you will have no menu bar on the upper side of your monitor.

      But there will be drop-down menus in After.
      - - - -

      So Adobe, will you say something about it? Could you at least look into it?

      Thanks.

        V
        VMS studioAuthor
        Known Participant
        October 26, 2017

        That might work but that actually disables a very very useful aspect of the MacOS

        Rameez_Khan
        Rameez_Khan
        Legend
        October 30, 2017

        Hi all,

        We're aware of this issue and are working on a fix.

        Thanks,

        Rameez

          J
          Julian Kolb
          Participant
          October 20, 2017

          I have the same problem on my iMac and MacBook Pro.

          System:

          iMac (Retina 5K, 27", Late 2015)

          4 GHz Intel Core i7

          32 GB 1867 Mhz DDR3

          AMD Radeon R9 M395X 4 GB

          macOS High Sierra 10.13

          After Effects CC 15.0.0

          MacBook Pro (15", Mid 2012)

          2.3 GHz Intel Core i7

          8 GB 1333 MHz DDR3

          Intel HD Graphics 4000 1536 MB

          macOS High Sierra 10.13

          After Effects CC 2017.2  Version 14.2.1.34

          민형이59025373
          민형이59025373
          Participant
          October 19, 2017

          exact same problem here since updated High Sierra. no use BlackMagic either.  

          Rameez_Khan
          Rameez_Khan
          Legend
          October 18, 2017

          Hi VMS studio & Daver1138,

          Do you experience the same behavior in After Effects CC (15.0)?

          Thanks,

          Rameez

          daviddmotion
          daviddmotion
          Participating Frequently
          October 18, 2017

          Yes. I actually upgraded hoping it would be solved... but it didn't.

          Got my other computer running Sierra with 15.0 and no issues whatsoever.

          Vinay Dwivedi
          Adobe Employee
          Vinay Dwivedi
          Adobe Employee
          October 18, 2017

          Hi David,

          Sorry for the inconvenience.

          Please check if you have any BlackMagic Hardware or Software installed on the machine.

          Please check the below thread.

          Re: After Effects CC 2018 crashes every time on opening

          //Vinay

          daviddmotion
          daviddmotion
          Participating Frequently
          October 18, 2017

          Exact same problem here. Anyone got any more info about it?

          Dave_LaRonde
          Dave_LaRonde
          Inspiring
          October 2, 2017

          I have read that a couple of very experienced users are holding off on installing High Sierra until they're sure creative cloud will work well with it.  They're gun-shy about installing an OS that was released after the most current creative cloud version.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices