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Todd_Kopriva
Inspiring
March 3, 2014
Question

Nvidia CUDA driver update fixes crashes for After Effects and other applications

  • March 3, 2014
  • 5 replies
  • 18679 views

We are seeing reports that the CUDA 5.5.47 driver update released today addresses the crashing problems introduced by the CUDA 5.5.43 driver update.

So, if you have an Nvidia GPU, please update your drivers to use the most recent version of the CUDA driver.

On Mac OS, you can update your version of the CUDA driver from the CUDA panel, available from the Mac OS System Preferences. For CUDA downloads, see the Nvidia website.

Also, make sure that you have installed the most recent updates for your Adobe video applications.

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    5 replies

    March 20, 2014

    Updated everything, but still having render crash. 

    message: ray trace failed to launch (5070 :: 14)

    PLEASE PLEASE PLEASE NEED HELP working with a deadline at the end of this week !

    I'm on osx 10.8.5

    2x2.4Ghz Quad Core intel xeon

    24Gb Ram

    Nvidia Geforce GTX 680 2Gb Mac edition

    BTW is not just the GTX 680  i tried to render this project in my macbook (using cuda) and same thing happen 

    Macbook: osx10.9.2 / 2.3GHZ i7 / 16Gbram / irisPro+Nvidia GT 750M

    Participating Frequently
    March 18, 2014

    I have updated and still have this problem. AE crashes on startup.

    After Effects Alert

    Last log message was: <140735126364944> <DynamicLink> <5> /Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/dynamiclinkmanager.app

    .

    My machine details:

    MacPro4,1

    NVIDIA GeForce Mac GTX 680 2048 MB

    OSX 10.9.2

    After Effects v12.2.1

    NVIDIA Web Driver 331.01.01f02

    CUDA Driver Version 5.5.47

    GPU Driver Version 8.24.9 310.40.25f01

    -------------------------------------------------------------------------------------------------

    Nevermind. My issue had to due with my Matrox MXO2. I found the clue to my problem here.

    http://forums.adobe.com/message/5863018#5863018

    I started out with the CUDA driver problem, then once that was updated. I had the Matrox issue. I thought it was still the same problem. Once I uninstalled the Matrox driver. I was able to start AE. Then I re-installed the Matrox driver and I'm back to work.

    Participant
    March 17, 2014

    I Had the same problem. I'm using and IMac 27" Late 2011 3.4Ghz Core i7, 16gb ram, AMD Radeon HD 6970M 2048 MB.

    So i had the crash problem, clean up all the CUDA stuf but now things seems slowly. I read that CUDA doesnt work on and my graphic, but now AE CC preview its strange. Its seems to loose some frames. I working on a 30fps projects but the preview is running like 12fps. What should i do?

    Participant
    March 6, 2014

    I actually had a very negative thing happen to me when I updated CUDA to 5.5.47, it broke my computer! Here's what happened and how you might put a band-aid on it for the time being....

    Specs:

    MacPro (Mid 2010)

    Mavericks 10.9.2

    ATI Radieon HD 5770 1024 MB

    1) I went to System Preferences > CUDA > Update and ran the updated for 5.5.47

    2) After the update was successful, I launched Adobe Prelude CC and it crashed immediately. Then I launched Adobe Premiere CC, crashed on startup.

    3) I restarted my computer

    4) Tried launching Adobe Prelude CC again, crashed.

    5) Restarted my computer in Single User Mode, Ran a File System Check, shows that the Mac HD Appeared to Be "Okay"

    6) Rebooted and went to System Preferences > CUDA, it shows that I had 5.5.47 but that a UPDATE WAS REQUIRED, the problem was that it didn't have an update button

    7) I went to the CUDA update website and found the 5.5.47 update for Mac, ran it and it appeared to install successfully, but the applications still crashed and the preference pane for CUDA still showed that an update was required.

    8) I called Apple, they suggested re-installing Mavericks, so I did. Still the apps crashed and CUDA showed 5.5.47 with an update still being required

    9) I searched for CUDA and found that it was in HD > Library > Frameworks

    10) I moved the CUDA Framework file to my Desktop to make a copy and to remove it from the Frameworks folder

    11) Launched Adobe Prelude CC and Adobe Premiere CC and they worked fine.

    I know CUDA does some wonderful things when it works, so if anyone has any suggestions on how to re-install and it get it working again, please let me know.

    Todd_Kopriva
    Inspiring
    March 6, 2014

    I actually had a very negative thing happen to me when I updated CUDA to 5.5.47, it broke my computer! Here's what happened and how you might put a band-aid on it for the time being....

    Specs:

    MacPro (Mid 2010)

    Mavericks 10.9.2

    ATI Radieon HD 5770 1024 MB

    Why are you installing CUDA on an ATI card?

    Do not do that.

    CUDA is only for Nvidia cards. You will cause serious problems by installing software for an Nvidia card when you have an ATI card.

    Participant
    March 7, 2014

    I'm an idiot! In January I migrated my Mac Pro from my iMac (running a Nvidia card) it brought CUDA over to the new system preferences. That would explain the issue I had today.

    Inspiring
    March 4, 2014

    I updated to 5.5.47 and so far so good.  I am still running CS6, Mac Pro Mid 2010 NVIDIA Quadro FX 4800, FYI.