Permissions problems with AE 16.1.1 and Windows 10

Question

In trying to start AE, "After Effects can’t continue: Standard 3D module is missing." appears after "Cleaning Up" disappears from the splash screen. After clicking Ok on the error, the splash screen goes away and I get this dialog box: "After Effects can't continue: unexpected failure during application startup”.

This happens when merely trying to open the program without trying to open an existing project. Also, no crash log is generated.

The problem appears to be permissions. If I sign into Windows 10 on an Administrator account, AE opens and works. If I sign into Windows 10 on my user account, I get the error every single time... even if I try to run AE as an administrator while under my user account. I've Googled permissions issues with Adobe products and Windows, but so far none of the "fixes" have worked for me.

Are there any permissions experts that can help?

StephenInWA · Accepted Answer

Well, it's a bug that Adobe needs to fix. Everything else works with OneDrive except AE 16.1.1

I even did a repair install of Windows 10 today, but that didn't work.

It turns out my Microsoft user profile must have been corrupt. I never knew that was a thing that could happen. So, to fix it, I signed in on the Administrator account, deleted my Microsoft account only on the laptop, created it again under a new account, and made it an administrator account.

Everything is running as it should so far.

StephenInWA · Answer

Help please.

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