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Question

Please Check You Billing Information (Paid a week ago)

Forum|Forum|7 years ago
August 28, 2018
2 replies
249 views

So I paid for after effects a week ago and the money was taken but it is saying that there is something wrong with my billing information. All of my details are find and I am still able to use after effects for 24 days, but the pop up is getting annoying as I have already paid.

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Community Expert

Community Expert

Make sure that your payment is withdrawn from your bank account balance.

because some reasons like bank system update to confirm payment you can face problems like that.

So check your bank balance and If the amount has already been deducted, you should contact the Customer Service directly.
You are welcome!

Legend

This is a community support forum and isn't the right place to get a resolution to your problem.

Go to Adobe.com

Log on to your account, click on the 'contact us' link and contact adobe customer support directly.