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chris-at-walker
Participant
December 13, 2019
Answered

roto brush tool causing "missing data 33:4" error in AE 17.0.1 [Windows]

  • December 13, 2019
  • 2 replies
  • 2726 views

I spent the afternoon rotobrushing footage for a video, froze the rendered result, saved the file, quit After Effects, then when I opened the file the next day I received a "Missing data 33:4" error, which basically means I'm outta options. The auto saves that contained any rotobrushing work also has a missing data error. Here's what I've tried:

 

  • Creating a new file with the same footage using roto brush- same result
  • Creating a new file with different footage using roto brush - same result
  • Tried the previous two with frozen rotobrsuh renders - same result
  • Created new file with same footage but no rotobrushing - file is OK


It appears there is a problem with the roto brushing tool. Here are my specs:

Windows 10 Pro (1803), After Effects 17.0.1 (Build 52).

 

Please help as I have a project that requires some rotoscoping!

 

Title edited by Mod

    This topic has been closed for replies.
    Correct answer Shivangi_Gupta

    Hi all,

     

    Thanks for your patience! 🙂

    We have released a new update for After Effects with a fix for the error 33:4 while opening the project. We would recommend you to update to version 17.0.2 and then check if the issue reoccurs. Check out this article to know more: https://helpx.adobe.com/after-effects/kb/fixed-issues.html

    We're here to help.

     

    Thanks,

    Shivangi

    2 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    January 17, 2020

    Hi all,

     

    Thanks for your patience! 🙂

    We have released a new update for After Effects with a fix for the error 33:4 while opening the project. We would recommend you to update to version 17.0.2 and then check if the issue reoccurs. Check out this article to know more: https://helpx.adobe.com/after-effects/kb/fixed-issues.html

    We're here to help.

     

    Thanks,

    Shivangi

    S
    suzane5EA0
    Participant
    July 25, 2021

    I have this problem now in july 2021. And going back to older versions wont work for me. None of my editor friends know the issue either. 

    i spent hours on this project. How do i open it again??

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    December 13, 2019

    Hi Chris,

     

    Thanks for reaching out. We have observed error 33::4 as a known issue with After Effects 17.0.1 version.

    We have informed our engineering team about it. We'd recommend you using AE 17.0 version till further information.

     

    We're sorry for the inconvenience.

     

    Thanks,

    Shivangi

    C
    chris-at-walkerAuthor
    Participant
    December 16, 2019

    Thanks for the reply - I'm glad it's known issue! I'll downgrade back a version and let you know if it's still an issue.

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    December 17, 2019

    Sure! Happy to help. 🙂

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