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codography
Participating Frequently
October 22, 2020
Question

System compatibility report with adobe after effect and premier

  • October 22, 2020
  • 1 reply
  • 841 views

Hi everyone

please I have this problem which you can see it in the image (System compatibility report).

I investing a lot of time in that problem, but did not help me!!

I hope someone can support me

 

please have a look on my System Specs on Windows 10:


OS Name: Microsoft Windows 10 pro
Processor: intel(R) core(TM) i7-4790 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s)
Total physical Memory 32.0 GB
Name Intel(R) HD Graphics 4600
PNP Device ID PCI\VEN_8086&DEV_0412&SUBSYS_85341043&REV_06\3&11583659&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 4600
Adapter RAM 1.00 GB (1'073'741'824 bytes)


Name Radeon RX 580 Series
PNP Device ID PCI\VEN_1002&DEV_67DF&SUBSYS_34181462&REV_E7\4&3834D97&0&0008
Adapter Type AMD Radeon Graphics Processor (0x67DF), Advanced Micro Devices, Inc. compatible
Adapter Description Radeon RX 580 Series
Adapter RAM (1'048'576) bytes.

 

Thanks in Advance

Mustafa

 

 

This topic has been closed for replies.

1 reply

Rameez_Khan
Rameez_Khan
Legend
October 22, 2020

Hi Mustafa, 

 

Sorry for your issue.

Intel HD 4600 is a very old graphics chip. It looks like your graphics driver is outdated. Please download and install the latest driver from this link.

 

Hope this helps.

Rameez

    C
    codographyAuthor
    Participating Frequently
    October 22, 2020

    Thank you so much for your reply.

    we can say that graphics chip Intel HD 4600 is a very old, is supposed to be the secondary graphic chip.

    the primary one is Name Radeon RX 580 Series
    PNP Device ID PCI\VEN_1002&DEV_67DF&SUBSYS_34181462&REV_E7\4&3834D97&0&0008
    Adapter Type AMD Radeon Graphics Processor (0x67DF), Advanced Micro Devices, Inc. compatible
    Adapter Description Radeon RX 580 Series
    Adapter RAM (1'048'576) bytes. 

     

    I know there is a problem because the Fresco is not working !!!

     

    I hope you have further info or you can help me.

    Please have a look for the image.

    Thanks in Advance

     

    Rameez_Khan
    Rameez_Khan
    Legend
    October 23, 2020

    Let's try to dip deeper, Mustafa.

    Can you click Export Report and share the file here? We'll try to understand what's going on exactly.

     

    Thanks,

    Rameez

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