Wacom Intuos failure in After Effects

Community Beginner ,
Sep 07, 2020 Sep 07, 2020

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I've been using a Wacom tablet for 7+ years (first a bamboo, now an Intuos pen & touch) in place of a mouse for all my applications. Just in the past month, when I open After Effects, after about 3-5 minutes of use, I'm no longer able to move the cursor using the pen. If I click down, I am still able to click and drag, and in the Wacom diagnostic tool, everything looks perfectly fine. The problem is, the functionality stops across ALL applications and I can't get it back unless I fully restart the computer. This means once I open After Effects, i must switch to a mouse until I have a chance to fully restart my computer, and then I can't open After Effects without breaking my pen tablet's functionality. 

 

Tried calling Wacom support and all they had me do was uninstall and reinstall my drivers several times. I tried moving my tablet to another computer (Brand new 2020 Imac, fresh install of the newest AE) and am still having the same issue. Is this a bug? Is my tablet broken? It's not that old, I've only had it for a year or two and it's functionality with every other app I use is completely fine. This only occurs with After Effects.

 

Has anyone else had this issue?

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Error or problem, User interface or workspaces

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correct answers 2 Correct Answers

Adobe Employee , Feb 11, 2021 Feb 11, 2021
Hi all, Until this bug is fixed, I'm posting both workarounds in this comment and marking it as a correct answer temporarily so that it's helpful for others. Workaround 1: Go to System Preferences > Wacom Tablet > Pen and change the click behavior to "Pan/Scroll (Legacy)" Workaround 2: Go to System Preferences > Wacom Tablet > Pen and change the click behavior to "Keystroke" and set the Spacebar key as that keystroke. When the bug is fixed, I'll come back to update the thread and the c...

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Adobe Employee , May 26, 2021 May 26, 2021
Hi all, Wacom has released a new driver (v 6.3.43-3) that contains a fix for this issue. Here is the link to download the updated driver: https://www.wacom.com/en-us/support/product-support/drivers Thanks, Rameez

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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Still having to use the app I made a while back to restart the wacom driver as posted previously.

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New Here ,
Jul 06, 2021 Jul 06, 2021

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Hi,

 

This driver update also hasn't resolved the issue for me, either, using the Intuos CTL-4100. Seems to be fine on other Adobe software, however After Effects is the one I use most often and becomes unoperable after under 5 minutes each time.

 

Any info you may need to be able to look into this?

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Community Beginner ,
Jul 18, 2021 Jul 18, 2021

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LATEST

FYI.

Interestingly I worked out what was triggering this issue for me (at least one thing I can do repeatedly that triggers the problem).

I have mapped scroll to one of the buttons on the side of the stylus. If I use this button to try and pan a window in after effects the problem occurs and I can only move the cursor if I touch the stylus to the tablet.

Then I have to restart my tablet driver.

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New Here ,
Jun 16, 2021 Jun 16, 2021

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This is still happening to me and it's a nightmare. Anyone else still having this issue?

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New Here ,
Jul 08, 2021 Jul 08, 2021

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I got the same issue for ages, at the moment I'm almost getting used to not being able to use my wacom on after effects, which sucks!

Has any solution worked for you guys?

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Community Beginner ,
Jul 18, 2021 Jul 18, 2021

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Heya. The driver update still hasn't fixed this it seems. You can use my solution (see page 3 of this thread). I wrote a script that restarts the wacom driver. If you're on a Mac, I've linked to an app which runs the script in my original post. That way you can restart the wacom driver from using spotlight without even needing to leave after effects.
Here's the link to the app.

https://drive.google.com/drive/folders/1PrtjxiOiFGN8OscgEwc7KDyKdXYkP9pG?usp=sharing

See original post for more info. Hope this helps.

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