Skip to main content
Gerhard_Draws
Gerhard_Draws
Known Participant
February 14, 2020
Question

Weird window popping up off-screen when I try to preview or ram preview on macOS

  • February 14, 2020
  • 1 reply
  • 869 views

Hi, this is a new thing. I'm running AFX 17.0.2

 

iMac 27" late 2013, 3.2GHz Core i5, 24 GB 1600 Ram, NVIDIA GeForce GT 755M 1GB

Also running a Cintiq Pro 24

 

So when I try to play back my timeline (or RAM preview) I have a phantom window appearing with the playback, always to the bottom right of my actual viewport. Often entirely cut off. I have to zoom out and position my viewport all the way to the top-left so I can see my animation playing back.

 

This JUST started happening so it's definitely something to do with the latest update. I never had it before and my hardware haven't changed recently.

 

I made a quick screen recording to illustrate this (I'm just hitting spacebar there but it does the same for RAM preview): 

https://youtu.be/3ImxUkzmRCw

 

Title edited by Mod.

This topic has been closed for replies.

1 reply

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
February 14, 2020

Hi there,

 

Thanks for reaching out. A similar issue was reported in the After Effects version 17.0.0 but it was fixed in the next release (17.0.1). Did it work correctly before the latest update (17.0.2)? Try reinstalling After Effects and check if it makes any difference.

Let us know how it goes.

 

Thanks,

Nishu

Gerhard_Draws
Gerhard_DrawsAuthor
Known Participant
February 14, 2020

No it was working fine before.

Not really ideal to re-install in the middle of this job but if there's no other option I guess I'll have to try that 😞

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
February 26, 2020

Sorry for the inconvenience. Did reinstalling After Effects help? If not, try installing the latest update of After Effects (17.0.4).

Let us know if it helps.

 

Thanks,

Nishu

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices